Microsoft recently reported Windows Updates have been causing BSOD on numbers of Windows 10 computers. The related updates are: KB5000802, KB5000808, KB5000809, and KB5000822 and are related to Kyocera and Ricoh printing drivers.
The BSOD looks like this:
Observe the bottom of the BSOD and make sure you see the following:
Stop code: APC_INDEX_MISMATCH
What failed: win32kfull.sys
Microsoft has released a procedure to fix this issue:
Restart the computer and log back in
To restart the computer from a BSOD, just power off the computer and power it back on again using the power button
Do not start using the computer right away
Run Windows Update (here is a guide on how to run Windows Update)
Do not use the computer during this time
Restart the computer when prompted by Windows Update and the issue should be resolved
If this does not address your issue, please submit a ticket to [email protected] with a screenshot of the BSOD or begin a chat session with our support team.
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Open OnDemand (OOD) is a browser-based High Performance Computing portal that provides an easy way to access HPC resources in addition to the conventional command line approach. The Scientific Computing Group now offers the Open OnDemand service for accessing Lawrencium and other dedicated research clusters in our HPC infrastructure.
This workshop is an introductory course on productive use of OOD on Lawrencium supercluster. The course will cover the following:
* Command-line shell access
* File management
* Interactive server and GUI applications, such as Jupyter Notebook, Matlab and RStudio
* Job management and monitoring
Date: Wednesday, March 10 2021
Time: 3:00PM - 4:30PM
Zoom Meeting: link will be available upon registration
Prerequisite: a user account is preferred but not required.
No previous experience with HPC is necessary.
Registration
HPCS virtual office hours:
10:30 AM - noon on Wednesdays.
Request a virtual consultation here.
Please contact us at [email protected] if you have any questions.
Thank you,
--
HPC User Support
IT has created new FAQ videos to help you with:
- How to setup Google Authenticator on iPhone
- Windows 10 Setup and First Login
- Personalize Your Windows 10
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Identity Management systems will be undergoing maintenance from 7:00 PM to approximately 9:00 PM on Thursday, March 4.
While most redundant applications are expected to continue to operate normally, there is the possibility of brief outages.
These systems include all the IT Division's authentication services, including Single Sign-On, Phonebook, RADIUS (Employee Wireless and VPN), and Multifactor Authentication services.
The Grouper group and role management application will be down for the entirety of this maintenance, along with two of its dependent services, MFA Management (the MFA token management application) and MFA Bypass.
Hold on! Before you rush to upgrade, here are the things to do:
MacOS Big Sur compatibility: Find out if your device will work with the new OS
Software that has been tested for macOS Big Sur on M1 Chipset
Check software compatibility for macOS Big Sur on Intel Chipset
Are all your peripheral devices compatible?
Is all your installed software compatible?
Do you have the installers for that software, if you need to reinstall?
Make sure a full backup of your computer is completed before upgrading
Once you go through the list and decide to upgrade
On Thursday, February 11, 2020 at 6PM, Commons was offline for ~15 minutes while IT performed scheduled maintenance.
On February 24, 2021, smtp.lbl.gov was reconfigured as a CNAME alias that uses Google's SMTP relay service (smtp-relay.gmail.com) instead of being an on-the-hill host (131.243.228.39).
Any on-the-hill systems (ie having an LBL Class B or NERSC IP address) will still be allowed to relay unauthenticated via smtp.lbl.gov and do not need to change their outgoing/outbound SMTP settings.
This change will only be an issue for hosts that do NOT have a route to the Internet, due to either their networking configuration and/or firewall rules, or can only connect to an IP address, as opposed to a hostname.
More information about the SMTP relaying reconfiguration plan is at:
https://go.lbl.gov/smtpRelayChange
Berkeley Lab IT will be releasing the block on Big Sur for macOS. IT initiated the block to address software incompatibilities, more specifically with the Lab’s anti-virus software Sophos. Those issues can now be resolved by upgrading your Sophos client with the latest version from our Sophos server. For further information and other related postings regarding Big Sur, see:
Installing Sophos on Big Sur Upgrade
Installing Sophos Central v10.0.2 on Big Sur with M1 chipset
What Works and Doesn't Work Running Big Sur and Latest Mac Hardware
Berkeley Lab IT did some recent software compatibility testing of Big Sur with common applications used at LBL. Tests run on a MacBook Pro 13” with new M1 chipset and macOS Big Sur 11.0.1. Results listed below:
Test Steps | Test Results |
Downloaded Latest Chrome Installed Chrome | Chrome prompts user to select between “Intel” or “M1” Browser installed, no issue |
Downloaded Latest Firefox Installed Firefox | No prompts presented to user, auto downloads compatible version corresponding to system |
Downloaded Zoom version for M1 Macs Installed Zoom | Zoom provides a specific installer for M1 systems Download Link: https://zoom.us/client/latest/Zoom.pkg?archType=arm64 This will install Zoom v.5.5.2 |
Downloaded MS Office 2019 Installed MS Office 2019 | To run MS Office 2019 on M1 systems Rosetta 2 is required |
DisplayLink Drivers (necessary for Dell D6000 Dock) | Release 1.2 supports M1 systems Download Page: https://www.displaylink.com/downloads/macos Last reported known issue: Screen rotation on Mac with Apple M1 chip is not supported on macOS Big Sur 11.0.1 |
Adobe Acrobat Pro DC | To run Acrobat Pro DC on M1 systems Rosetta 2 is required |
Google Backup | Compatible |
Google Drive File Stream | ALERT: As of 11/25/2020 Google notes that it does not yet support M1 systems, expected support Quarter 2/April 2021. |
Google Sync | Compatible |
Druva InSync | Version 6.8.2 supports M1 systems |
Cisco VPN 4.9.05042 | Installs on M1 systems, connects to LBL VPN, no issue reported |
BigFix | Installs on M1 systems, no issue to report |
VMWare Fusion | VMWare Fusion 12 Pro supports macOS Big Sur Macs with M1 Silicon chips - VMWare no release date on compatibility with Fusion 12 Pro, this recent blog post from VMWare Communities shows users asking when plus mentions many challenges VMWare has to make VMWare Fusion 12 Pro work with M1 systems. |
IT has created new videos to help you with:
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lists.lbl.gov (Sympa) and conferences.lbl.gov (Indico) were offline between from ~11:35AM-145PM due to a storage outage.
IT has created new videos to help you with:
If you would like to see a specific help video created, let us know!
Keep an eye on our IT Spotlight page for future announcements on new video tutorials!
IT has created a new video to help you with:
If you would like to see a specific help video created, let us know!
Keep an eye on our IT Spotlight page for future announcements on new video tutorials!
IT has created a new video to help you with adding a printer for Windows.
You can find it on our FAQ page along with our written instructions here:
- Download Toshiba Printer for Windows
- Add printer with Active Directory for Windows
- Add local printer without Active Directory for Windows
If you would like to see a specific help video created, let us know!
Keep an eye on our IT Spotlight page for future announcements on new video tutorials!
