IT has developed a specific page for information about telecommuting during the COVID-19 event.   Please visit https://go.lbl.gov/remotework

Choose a Topic:

Prepare your desktop computer to ensure it can be accessed remotely:

Setup/verify remote access to desktop

Ensure 'always on'

Prepare lab-issued laptop for use at home:

If you will be using a lab-issued laptop while telecommuting, there are a few things you will need to do before beginning work.

• Install Sophos, our lab standard anti-virus.
• Install VPN
• Install BigFix

Test remote access software

Guidelines for using personally-owned equipment

1. VPN, using Sophos Home edition
2. Guidelines for Supervisor approval, e.g. who can NOT use personal systems - EH (Health Services and Rad protection), HR (All), CF (All who handle bank accounts, PINs or SSNs)

How do I communicate with my Team?

Zoom

Phone

Chat

Google Groups

MFA

Online Lab Resources

Lab sites can be accessed anywhere.

Secure lab sites including FMS, HRIS, etc. will require the use of VPN.

VPN

If you need to access secure Lab websites, you will need to install and run Cisco VPN.

• Cisco VPN Installer
• Instructions to Install VPN
• LBL VPN FAQ

VPN install instruction for iPhone on VPN FAQ are not instructions, just a link to the profile on the software.lbl.gov, can you please provide instructions on how to install and how to run

Windows Network Drive

You can connect to a Windows network drive one of two ways:

• Remote into your computer at work, using the software recommendations below. Connect to the drive as you normally would.
• Turn on VPN and map to the drive(s) on the offsite computer. 
  • Instructions on mapping a drive for Windows and Mac.

Google Drive

To connect to Google Drive, simply go to Google Drive, you can also install Google Drive File Stream.

Remote to a Lab machine using Windows RDP or Chrome Remote

Choose the Operating System below to see our recommendations. If you need help installing the software, contact the IT Help Desk.

Remote to a Lab machine using Chrome Remote Desktop, Microsoft Remote Desktop, VNC

Issues Connecting to the Lab

If you are able to connect to the network and access non-lab websites but cannot access lab resources or websites, it is possible that you have been blocked.

To remove a block, you will need to contact [email protected] or x4357 with your IP address.