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IT has developed a specific page for information about telecommuting during the COVID-19 event.   Please visit https://go.lbl.gov/remotework














Do you have a question that isn't addressed here? Please contact the IT Help Desk by sending an email to [email protected] to suggest an update.

Be sure to test your chosen remote options prior to working remotely. If you need assistance, contact the IT Help Desk at x4357.

Choose a Topic:


Prepare your desktop computer to ensure it can be accessed remotely:

Setup/verify remote access to desktop

Ensure 'always on'

Prepare lab-issued laptop for use at home:

If you will be using a lab-issued laptop while telecommuting, there are a few things you will need to do before beginning work.

  • Install Sophos, our lab standard anti-virus.
  • Install VPN
  • Install BigFix

Test remote access software

Guidelines for using personally-owned equipment

  1. VPN, using Sophos Home edition
  2. Guidelines for Supervisor approval, e.g. who can NOT use personal systems - EH (Health Services and Rad protection), HR (All), CF (All who handle bank accounts, PINs or SSNs)

How do I communicate with my Team?

Zoom

Phone

Chat

Google Groups


MFA


Online Lab Resources

Lab sites can be accessed anywhere.

Secure lab sites including FMS, HRIS, etc. will require the use of VPN.

VPN

If you need to access secure Lab websites, you will need to install and run Cisco VPN.

VPN install instruction for iPhone on VPN FAQ are not instructions, just a link to the profile on the software.lbl.gov, can you please provide instructions on how to install and how to run

Windows Network Drive

You can connect to a Windows network drive one of two ways:

  • Remote into your computer at work, using the software recommendations below. Connect to the drive as you normally would.
  • Turn on VPN and map to the drive(s) on the offsite computer. 
    • Instructions on mapping a drive for Windows and Mac.

Google Drive

To connect to Google Drive, simply go to Google Drive, you can also install Google Drive File Stream.


Remote to a Lab machine using Windows RDP or Chrome Remote

Choose the Operating System below to see our recommendations. If you need help installing the software, contact the IT Help Desk.

      How to turn on RDP in Windows 10

      Target OS Recommended Software Information Setup Information
      To Windows Windows RDP Turn on RDP Microsoft RDP Setup
      To Mac Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To Linux Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To ChromeOS Chrome Remote Desktop Requires Chrome Chrome Remote Setup



      Target OS Recommended Software Information Setup Information
      To Windows Windows RDP
      Microsoft RDP Setup
      To Mac Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To Linux Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To ChromeOS Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      Target OS Recommended Software Information Setup Information
      To Windows Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To Mac Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To Linux Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To ChromeOS Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      Target OS Recommended Software Information Setup Information
      To Windows Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To Mac Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To Linux Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To ChromeOS Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      Target OS Recommended Software Information Setup Information
      To Windows Windows RDP
      Microsoft RDP Setup
      To Mac Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To Linux Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To ChromeOS Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      Target OS Recommended Software Information Setup Information
      To Windows Windows RDP
      Microsoft RDP Setup
      To Mac Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To Linux Chrome Remote Desktop Requires Chrome Chrome Remote Setup
      To ChromeOS Chrome Remote Desktop Requires Chrome Chrome Remote Setup


      The instructions to install Chrome Remote can be found here.

      Remote to a Lab machine using Chrome Remote Desktop, Microsoft Remote Desktop, VNC

      Issues Connecting to the Lab

      If you are able to connect to the network and access non-lab websites but cannot access lab resources or websites, it is possible that you have been blocked.

      To remove a block, you will need to contact [email protected] or x4357 with your IP address.

      Help Desk has limited ability to troubleshoot ISP issues outside the Lab. If you are unable to connect to non-Lab websites, you may need to contact your ISP.

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