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To address audio related issues on a Dell machine:
- Use this article to troubleshoot Audio Drivers on your device
- For Windows 10 devices
- Ensure any wireless headsets or other wireless audio devices are fully charged before using this guide
- Ensure your Dell Command Update application is fully up to date before using. More information on Dell Command Update linked below
What are Drivers?
- Drivers are the software interface between the hardware (as it pertains to this article, your audio devices) and your Operating System. Without the proper drivers, devices may not function as intended.
- Devices come with a default package of drivers that need to be updated for full functionality and compatibility
- Dell and other manufacturers periodically release new drivers that are installed automatically via Windows Update
- In some cases, drivers require a manual update to correct a bug that is causing a system error
Updating Drivers
Method 1 - Dell Command Update:
Step # | Description | Image |
1 | Launch Dell Command Update by searching for the app using the Windows search bar |
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2 | Click ‘Check for Updates’ to find valid updates and Install any updates available |
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3 | Perform a system restart to finalize installation |
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Method 2 - Download and Install Audio Drivers from Dell:
Step # | Description | image |
1 | Locate your Dell Service Tag More information on how to locate your service tag under additional resources | |
2 | Navigate to Dell Support on a web browser and Enter the service tag into the ‘Identify Your Product’ field and search |
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3 | Download and install the most recent Realtek Audio Driver |
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4 | Restart your device to finalize the installation |
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Cause:
- Missing or Corrupt Audio Drivers
