IT is updating a new page of FAQs and suggestions for remote telework during COVID-19. This page will be available by COB Friday March 13
Do you have a question that isn't addressed here? Please contact the IT Help Desk by sending an email to [email protected] to suggest an update.
Be sure to test your chosen remote options prior to working remotely. If you need assistance, contact the IT Help Desk at x4357.
Choose a Topic:
Prepare your desktop computer to ensure it can be accessed remotely:
Setup/verify remote access to desktop
Ensure 'always on'
Prepare lab-issued laptop for use at home:
If you will be using a lab-issued laptop while telecommuting, there are a few things you will need to do before beginning work.
- Install Sophos, our lab standard anti-virus.
- Install VPN
- Install BigFix
Test remote access software
Guidelines for using personally-owned equipment
- VPN, using Sophos Home edition
- Guidelines for Supervisor approval, e.g. who can NOT use personal systems - EH (Health Services and Rad protection), HR (All), CF (All who handle bank accounts, PINs or SSNs)
How do I communicate with my Team?
Zoom
Phone
Chat
Google Groups
MFA
Online Lab Resources
Lab sites can be accessed anywhere.
Secure lab sites including FMS, HRIS, etc. will require the use of VPN.
Service | URL |
|---|---|
Calendar | |
| Drive | http://drive.google.com |
LETS | |
TREX |
VPN
If you need to access secure Lab websites, you will need to install and run Cisco VPN.
VPN install instruction for iPhone on VPN FAQ are not instructions, just a link to the profile on the software.lbl.gov, can you please provide instructions on how to install and how to run
Windows Network Drive
You can connect to a Windows network drive one of two ways:
- Remote into your computer at work, using the software recommendations below. Connect to the drive as you normally would.
- Turn on VPN and map to the drive(s) on the offsite computer.
Google Drive
To connect to Google Drive, simply go to Google Drive, you can also install Google Drive File Stream.
Remote to a Lab machine using Windows RDP or Chrome Remote
Choose the Operating System below to see our recommendations. If you need help installing the software, contact the IT Help Desk.
How to turn on RDP in Windows 10
| Target OS | Recommended Software | Information | Setup Information |
|---|---|---|---|
| To Windows | Windows RDP | Turn on RDP | Microsoft RDP Setup |
| To Mac | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To Linux | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To ChromeOS | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| Target OS | Recommended Software | Information | Setup Information |
|---|---|---|---|
| To Windows | Windows RDP | Microsoft RDP Setup | |
| To Mac | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To Linux | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To ChromeOS | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| Target OS | Recommended Software | Information | Setup Information |
|---|---|---|---|
| To Windows | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To Mac | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To Linux | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To ChromeOS | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| Target OS | Recommended Software | Information | Setup Information |
|---|---|---|---|
| To Windows | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To Mac | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To Linux | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To ChromeOS | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| Target OS | Recommended Software | Information | Setup Information |
|---|---|---|---|
| To Windows | Windows RDP | Microsoft RDP Setup | |
| To Mac | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To Linux | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To ChromeOS | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| Target OS | Recommended Software | Information | Setup Information |
|---|---|---|---|
| To Windows | Windows RDP | Microsoft RDP Setup | |
| To Mac | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To Linux | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
| To ChromeOS | Chrome Remote Desktop | Requires Chrome | Chrome Remote Setup |
The instructions to install Chrome Remote can be found here.
Remote to a Lab machine using Chrome Remote Desktop, Microsoft Remote Desktop, VNC
Issues Connecting to the Lab
If you are able to connect to the network and access non-lab websites but cannot access lab resources or websites, it is possible that you have been blocked.
To remove a block, you will need to contact [email protected] or x4357 with your IP address.
Help Desk has limited ability to troubleshoot ISP issues outside the Lab. If you are unable to connect to non-Lab websites, you may need to contact your ISP.
