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IT has developed a specific page for information about telecommuting during the COVID-19 event.   Please visit https://go.lbl.gov/remotework


Telecommuting FAQ Pages

Content by Label
showLabelsfalse
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cqllabel = "remotework"

Info
titleTo Do

Content needed:

  1. Prepare your desktop computer to ensure it can be accessed remotely
    1. Setup/verify remote access to desktop
    2. Ensure 'always on'
  2. Prepare lab-issued laptop for use at home:
    1. Install VPN
    2. Test remote access software
    3. Sophos
    4. Install BigFix
  3. Add info on additional options for remote access, including VNC and Team Viewer
  4. Add MFA token section
  5. Guidelines for using personally-owned equipment
    1. VPN, using Sophos Home edition
    2. Guidelines for Supervisor approval, e.g. who can NOT use personal systems - EH (Health Services and Rad protection), HR (All), CF (All who handle bank accounts, PINs or SSNs)
  6. Screencasts for VPN setup and remote access where possible
  7. Add Zoom section
  8. Mounting shared drives when login scripts may fail
  9. VPN install instruction for iPhone on VPN FAQ are not instructions, just a link to the profile on the software.lbl.gov, can you please provide instructions on how to install and how to run
  10. How to contact your team - phone, chat, google groups, email
Note

Do you have a question that isn't addressed here? Please contact the IT Help Desk by sending an email to [email protected] to suggest an update.

Tip

Be sure to test your chosen remote options prior to working remotely. If you need assistance, contact the IT Help Desk at x4357.

Table of Contents

Online Lab Resources

Lab sites can be accessed anywhere.

Secure lab sites including FMS, HRIS, etc. will require the use of VPN.

Service

URL

Email

http://gmail.lbl.gov/

Calendar

http://gcal.lbl.gov

Drivehttp://drive.google.com

LETS

http://lets.lbl.gov

TREX

http://trex.lbl.gov

VPN

If you need to access secure Lab websites, you will need to install and run Cisco VPN.

Windows Network Drive

You can connect to a Windows network drive one of two ways:

  • Remote into your computer at work, using the software recommendations below. Connect to the drive as you normally would.
  • Turn on VPN and map to the drive(s) on the offsite computer. 
    • Instructions on mapping a drive for Windows and Mac.

Google Drive

To connect to Google Drive, simply go to Google Drive, you can also install Google Drive File Stream.

Remote Desktop Options

Choose the Operating System below to see our recommendations. If you need help installing the software, contact the IT Help Desk.

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idRemotely Accessing Lab Resources

...

idRemote Desktop Options

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labelWindows

How to turn on RDP in Windows 10

...

labelMac

...

labelLinux

...

labelChromeOS

...

labeliOS

...

labelAndroid

...

The instructions to install Chrome Remote can be found here.

Issues Connecting to the Lab

If you are able to connect to the network and access non-lab websites but cannot access lab resources or websites, it is possible that you have been blocked.

To remove a block, you will need to contact [email protected] or x4357 with your IP address.

Help Desk has limited ability to troubleshoot ISP issues outside the Lab. If you are unable to connect to non-Lab websites, you may need to contact your ISP.