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Group Access to IT Frequently Asked Questions (FAQ)
Can VIEW the space: itfaq-editors ,  anonymous ,  itfaq-MFA-EDITORS ,  itfaq-itss ,  all-lbnl-users ,  mpsg-staff ,  itfaq-editors-lite ,  mpsg-mpsg-helpdesk ,  google-collab-documentation-management , 
Can EDIT the space: itfaq-editors-lite ,  itfaq-editors ,  mpsg-staff ,  google-collab-documentation-management ,  mpsg-mpsg-helpdesk , 
Can ADMINISTER the space:
Individual Access to IT Frequently Asked Questions (FAQ)
Can VIEW the space: [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] , 
Can EDIT the space: [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] , 
Can ADMINISTER the space: [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] , 

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Info
titleTo Do

Content needed:

-What to do to prepare your work computer to ensure it can be accessed remotely

-Add additional options, including VNC and Team Viewer

-Add MFA token section

Guidelines for using personally-owned equipment

Note

Do you have a question that isn't addressed here? Please contact the IT Help Desk by sending an email to [email protected] to suggest an update.

Tip

Be sure to test your chosen remote options prior to working remotely. If you need assistance, contact the IT Help Desk at x4357.

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idRemotely Accessing Lab Resources

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labelOnline Lab Resources

Lab sites can be accessed anywhere.

Secure lab sites including FMS, HRIS, etc. will require the use of VPN.

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Service

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URL

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Email

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IT has developed a specific page for information about telecommuting during the COVID-19 event.   Please visit https://go.lbl.gov/

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Calendar

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http://gcal.lbl.gov

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LETS

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http://lets.lbl.gov

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TREX

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http://trex.lbl.gov

Card
labelVPN

VPN

If you need to access secure Lab websites, you will need to install and run Cisco VPN.

Card
labelConnecting to Windows and Google Drives

Windows Network Drive

You can connect to a Windows network drive one of two ways:

  • Remote into your computer at work, using the software recommendations below. Connect to the drive as you normally would.
  • Turn on VPN and map to the drive(s) on the offsite computer. 
    • Instructions on mapping a drive for Windows and Mac.

Google Drive

To connect to Google Drive, simply go to Google Drive, you can also install Google Drive File Stream.

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labelConnect Remotely to a Computer Onsite

Remote Desktop Options

Choose the Operating System below to see our recommendations. If you need help installing the software, contact the IT Help Desk.

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idRemote Desktop Options

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labelWindows

How to turn on RDP in Windows 10

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labelMac

remotework


Telecommuting FAQ Pages

Content by Label
showLabelsfalse
sorttitle
cqllabel = "remotework"

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labelLinux

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labelChromeOS

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labeliOS

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labelAndroid

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The instructions to install Chrome Remote can be found here.

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labelFAQ and Troubleshooting

Issues Connecting to the Lab

If you are able to connect to the network and access non-lab websites but cannot access lab resources or websites, it is possible that you have been blocked.

To remove a block, you will need to contact [email protected] or x4357 with your IP address.

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