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IT
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Help Desk has limited ability to troubleshoot ISP issues outside the Lab. If you are unable to connect to the internet outside the Lab, you may need to contact your ISP. |
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| id | Remotely Accessing Lab Resources |
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| label | Online Lab Resources |
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Lab sites can be accessed anywhere.
Secure lab sites including FMS, HRIS, etc. will require the use of VPN.
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Service
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has developed a specific page for information about telecommuting during the COVID-19 event. Please visit https://go.lbl.gov/
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Calendar
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LETS
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TREX
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If you need to access secure Lab websites, you will need to install and run Cisco VPN. |
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Windows Network DriveYou can connect to a Windows network drive one of two ways:
Google DriveTo connect to Google Drive, simply go to Google Drive, you can also install Google Drive File Stream. |
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| label | Connect Remotely to a Computer Onsite |
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Remote Desktop Options
Choose the Operating System below to see our recommendations. If you need help installing the software, contact the IT Help Desk.
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| id | Remote Desktop Options |
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| label | Windows |
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How to turn on RDP in Windows 10
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| label | Mac |
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remotework
Telecommuting FAQ Pages
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| label | Linux |
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| label | ChromeOS |
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| label | iOS |
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| label | Android |
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The instructions to install Chrome Remote can be found here.
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| label | FAQ and Troubleshooting |
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Issues Connecting to the Lab
If you are able to connect to the network and access non-lab websites but cannot access lab resources or websites, it is possible that you have been blocked.
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