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Purpose of Knowledge Article:

Guide user to reset their updating or resetting Berkeley Lab Identity account password. This is the same password for you your LBNL account, email, VPN, LETS, and all other LBNL web services systemsystems.

Resolution:

Note
  • When doing this, it is best to use Google Chrome in Incognito mode.
  • Before you change your Berkeley Lab Identity account password, make sure to do the MFA bypass first so you can log back into your Google Authenticator app after



HTML
<iframe src="https://drive.google.com/file/d/1QACmiX8INe8uaXpSR9SoWhQ50OiMp7Pp/preview" width="640" height="480"></iframe>

...

1Go to the website https://password.lbl.gov

2

Select "I forgot my password or it expired, so I need a reset code."

Note

For expired passwords, this will only work if within 10 days of expiration. If past 10 days, call 510-486-4357 or chat (to start chatting, click on the icon in the bottom right of this page).

3Confirm that you are not a robot and click Begin

4Enter your Berkeley Lab username and click Next

5Select the desired contact method and click Next

6You will receive a reset code on the contact method you selected previously. Type in your Berkeley Lab username and the reset code

7Create a brand new password with at least 14 characters that you have not used with the Lab before and click Save.

8If your password is accepted, you will see a message saying your password has successfully been changedNo image