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Purpose of Knowledge Article:

Guide user to reset their Berkeley Lab Identity account password. This is the same password for you LBNL account, email, VPN, LETS and all other LBNL web services system.

Resolution:

When doing this, it is best to use Google Chrome in Incognito mode.





1Go to the website https://password.lbl.gov

2

Select "I forgot my password or it expired, so I need a reset code."

For expired passwords, this will only work if within 10 days of expiration

3Confirm that you are not a robot and click Begin

4Enter your Berkeley Lab username and click Next

5Select the desired contact method and click Next

6You will receive a reset code on the contact method you selected previously. Type in your Berkeley Lab username and the reset code

7Create a brand new password with at least 14 characters that you have not used with the Lab before and click Save.

8If your password is accepted, you will see a message saying your password has successfully been changedNo image
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