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Group Access to IT Frequently Asked Questions (FAQ)
Can VIEW the space: itfaq-editors ,  anonymous ,  itfaq-MFA-EDITORS ,  itfaq-itss ,  all-lbnl-users ,  mpsg-staff ,  itfaq-editors-lite ,  mpsg-mpsg-helpdesk ,  google-collab-documentation-management , 
Can EDIT the space: itfaq-editors-lite ,  itfaq-editors ,  mpsg-staff ,  google-collab-documentation-management ,  mpsg-mpsg-helpdesk , 
Can ADMINISTER the space:
Individual Access to IT Frequently Asked Questions (FAQ)
Can VIEW the space: [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] , 
Can EDIT the space: [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] , 
Can ADMINISTER the space: [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] , 

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Tip

Be sure to test your chosen remote options prior to working remotely. If you need assistance, contact the IT Help Desk at x4357.

Deck of Cards
idRemotely Accessing Lab Resources
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label


Table of Contents

Online Lab Resources

Lab sites can be accessed anywhere.

Secure lab sites including FMS, HRIS, etc. will require the use of VPN.

Service

URL

Email

http://gmail.lbl.gov/

Calendar

http://gcal.lbl.gov

Drivehttp://drive.google.com

LETS

http://lets.lbl.gov

TREX

http://trex.lbl.gov

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VPN

If you need to access secure Lab websites, you will need to install and run Cisco VPN.

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Windows Network Drive

You can connect to a Windows network drive one of two ways:

  • Remote into your computer at work, using the software recommendations below. Connect to the drive as you normally would.
  • Turn on VPN and map to the drive(s) on the offsite computer. 
    • Instructions on mapping a drive for Windows and Mac.

Google Drive

To connect to Google Drive, simply go to Google Drive, you can also install Google Drive File Stream.

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Remote Desktop Options

Choose the Operating System below to see our recommendations. If you need help installing the software, contact the IT Help Desk.

Deck of Cards
idRemotely Accessing Lab Resources
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idRemote Desktop Options
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labelWindows

How to turn on RDP in Windows 10

Target OSRecommended SoftwareInformationSetup Information
To WindowsWindows RDPTurn on RDPMicrosoft RDP Setup
To MacChrome Remote DesktopRequires ChromeChrome Remote Setup
To LinuxChrome Remote DesktopRequires ChromeChrome Remote Setup
To ChromeOSChrome Remote DesktopRequires ChromeChrome Remote Setup



Card
labelMac
Target OSRecommended SoftwareInformationSetup Information
To WindowsWindows RDP
Microsoft RDP Setup
To MacChrome Remote DesktopRequires ChromeChrome Remote Setup
To LinuxChrome Remote DesktopRequires ChromeChrome Remote Setup
To ChromeOSChrome Remote DesktopRequires ChromeChrome Remote Setup
Card
labelLinux
Target OSRecommended SoftwareInformationSetup Information
To WindowsChrome Remote DesktopRequires ChromeChrome Remote Setup
To MacChrome Remote DesktopRequires ChromeChrome Remote Setup
To LinuxChrome Remote DesktopRequires ChromeChrome Remote Setup
To ChromeOSChrome Remote DesktopRequires ChromeChrome Remote Setup
Card
labelChromeOS
Target OSRecommended SoftwareInformationSetup Information
To WindowsChrome Remote DesktopRequires ChromeChrome Remote Setup
To MacChrome Remote DesktopRequires ChromeChrome Remote Setup
To LinuxChrome Remote DesktopRequires ChromeChrome Remote Setup
To ChromeOSChrome Remote DesktopRequires ChromeChrome Remote Setup
Card
labeliOS
Target OSRecommended SoftwareInformationSetup Information
To WindowsWindows RDP
Microsoft RDP Setup
To MacChrome Remote DesktopRequires ChromeChrome Remote Setup
To LinuxChrome Remote DesktopRequires ChromeChrome Remote Setup
To ChromeOSChrome Remote DesktopRequires ChromeChrome Remote Setup
Card
labelAndroid
Target OSRecommended SoftwareInformationSetup Information
To WindowsWindows RDP
Microsoft RDP Setup
To MacChrome Remote DesktopRequires ChromeChrome Remote Setup
To LinuxChrome Remote DesktopRequires ChromeChrome Remote Setup
To ChromeOSChrome Remote DesktopRequires ChromeChrome Remote Setup


The instructions to install Chrome Remote can be found here.

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labelFAQ and Troubleshooting

Issues Connecting to the Lab

If you are able to connect to the network and access non-lab websites but cannot access lab resources or websites, it is possible that you have been blocked.

To remove a block, you will need to contact [email protected] or x4357 with your IP address.

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Help Desk has limited ability to troubleshoot ISP issues outside the Lab. If you are unable to connect to non-Lab websites, you may need to contact your ISP.