Be sure to have a backup of your computer before performing the troubleshoot
There are 5 methods to troubleshoot Windows 10 Update error:
- Follow the method in the order that is provided
- It will help save you time if you follow through these instruction first before contacting IT for assistance
| 1 | Download the Windows Update Troubleshooter from Microsoft | no image |
| 2 | Launch the file WindowsUpdateDiagnostic.diagcab that you just downloaded and click on Advanced |
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| 3 | Make sure the "Apply repairs automatically" box is checked and click on "Run as administrator" |
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| 4 | The troubleshooter will relaunch. Select "Windows Update" and click Next |
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| 5 | Follow the onscreen instructions and restart the computer | no image |
| 1 | Go to https://www.microsoft.com/en-us/software-download/windows10 |
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| 2 | Click the Update now button to download the Update Assistant file | |
| 3 | Once the file finishes downloading, run it and follow the on-screen instructions Strongly recommend saving all your work first because more often than not, it will require a restart to complete the installation | no image |
If you do not know what specific KB update you are looking for, skip this step
| 1 | Go to Microsoft Update Catalog |
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| 2 | Enter the name of the update you are trying to install. The name will begin with KB followed by 7-digit (ie: KB1234567) |
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| 3 | If you get more than one for your result. Look in the Products column and make sure it is for Windows 10 and in the title, make sure it has Windows 10 and x64-based Systems in it. Download it. |
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| 4 | Run the file once it is downloaded and follow the onscreen instructions. Strongly recommend saving all your work first because more often than not, it will require a restart to complete the installation | no image |
| 1 | Download the Reset Windows Update file You browser may give you a warning and say this is it a dangerous/un-trustable file, ignore it and download the file any way | Click on the image below to download it: |
| 2 | Locate the file ResetWindowsUpdate.bat in your download folder (or where ever you download the file to) and right click on it select "Run As Administrator" Make sure to save all your work and exit all programs because you will be required to restart the computer |
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| 3 | Let the program run and be patient. It can take up to 10 minutes. Once the program finish running, restart the computer |
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| 4 | Once the computer restarts, open up File Explorer and navigate the the folder: C:\Windows\SoftwareDistribution\Download In there, the only item you should see is the SharedFileCache folder If you see more than just the SharedFileCache folder, re-run the ResetWindowsUpdate.bat file |
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| 5 | Run Windows Update again and it should update properly now | no image |
