Video Streaming

Overview

The Berkeley Lab IT Audio Visual Services (AV) team offers training and support to help your group effectively schedule, manage and host successful events in a virtual space.

Hours of Operation

Regular AV hours are 8:00 a.m. - 4:30 p.m., Monday-Friday.  Any labor performed outside of these hours will incur overtime charges.  The minimum labor charge for weekend days is 4 hours (depending on staff availability).

Services Description

• Support for Virtual Events
• Audio/Video Editing and Post Production
• Group Audio Visual Training Workshops
• Audio Visual Equipment Upgrades
• Digital Signage Solutions

Due to COVID-19 restrictions, AV Services will evaluate requests for onsite event support on a case by case basis, following procedures and policies set forth by Lab directorate.

Getting Started

Scheduling a Streaming Broadcast

• To request support for a virtual event, please complete the AV Request Form. 
  
• IT/AV Services cannot provide technical support for virtual events hosted outside of lbl.gov domain.
• If you require extensive video editing services or camera operation, contact the Creative Services Office for equipment rental and camera control requirements.

View a Live Broadcast

• Most live broadcasts can be viewed by clicking here. 
• Some events may require special broadcast arrangements with a vendor or a different broadcast link from the organizer.
• Contact the IT/AV Services group if you have questions regarding events. Email: [email protected]

Video Streaming Library

• To view our library of programs, click here.
• Archive of videos prior to 2018 can be viewed here.
• To view other stored programs, such as YouTube videos, click here.

Cancellation Policy

• Requesters are responsible for any charges related to AV setup and/or pre-testing. You can cancel or modify existing requests by sending an email to [email protected]. Please include the ASKUS request number.

Rates

AV Services Hours:

• Regular hours are 8:00 a.m. to 4:30 p.m., Monday-Friday.
• AV services are recharged based on a flat rate of $100/hr.
• Any labor performed outside these hours will incur overtime charges ($150/hour).

Support for Virtual Events:

• The AV support tech will join 15-30 minutes early and stay connected for the first 15-30 minutes to ensure a smooth start.
• AV cannot remain connected for the duration of every virtual event, due to high demand and staff limitations.
• The host and co-hosts will retain all meeting controls and end the session when finished.
• The IT Help Desk is available during business hours should unforeseen issues arise (510) 486-4357 or [email protected]

Rush Charges:

• AV support requests made with less than 48 business hours advance notice will be billed at double time.
• Full staffing requests made with less than a 2-week advance notice will be billed at double time.
• AV may not be able to support late notice and/or emergency requests due to existing staff commitments.

Requesting AV Services:

• To request remote support for virtual events or other AV-related services, use the AV Request Form.

Still Need Help?

• Click the icon in the lower right corner of this page to chat with IT
• Enter a support request with IT/AV Services