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Overview

The Berkeley Lab IT Audio Visual Services (AV) team offers training and support to help your group effectively schedule, manage and host successful events in a virtual space.

Hours of Operation

Regular AV hours are 8:00 a.m. - 4:30 p.m., Monday-Friday.  Any labor performed outside of these hours will incur overtime charges.  The minimum labor charge for weekend days is 4 hours (depending on staff availability).

Services Description

  • Support for Virtual Events
  • Audio/Video Editing and Post Production
  • Group Audio Visual Training Workshops
  • Audio Visual Equipment Upgrades
  • Digital Signage Solutions


Due to COVID-19 restrictions, AV Services will evaluate requests for onsite event support on a case by case basis, following procedures and policies set forth by Lab directorate.

Getting Started

Scheduling a Streaming Broadcast

  • To request support for a virtual event, please complete the AV Request Form
  • Berkeley Lab IT cannot provide technical support for virtual events hosted outside of lbl.gov domain.
  • If you require extensive video editing services or camera operation, contact the Creative Services Office for equipment rental and camera control requirements.

View a Live Broadcast

  • Most live broadcasts can be viewed by clicking here
  • Some events may require special broadcast arrangements with a vendor or a different broadcast link from the organizer.
  • Contact the AV Services group if you have questions regarding events. Email: [email protected]

Video Streaming Library

  • To view our library of programs, click here.
  • Archive of videos prior to 2018 can be viewed here.
  • To view other stored programs, such as YouTube videos, click here.

Still Need Help?

Contact Information

Cancellation Policy

  • Requesters are responsible for any charges related to AV setup and/or pre-testing. You can cancel or modify existing requests by sending an email to [email protected]. Please include the ASKUS request number.

Rates

AV Services Hours:

  • Regular hours are 8:00 a.m. to 4:30 p.m., Monday-Friday.
  • AV services are recharged based on a flat rate of $100/hr.
  • Any labor performed outside these hours will incur overtime charges ($150/hour).

Support for Virtual Events:

  • The AV support tech will join 15-30 minutes early and stay connected for the first 15-30 minutes to ensure a smooth start.
  • AV cannot remain connected for the duration of every virtual event, due to high demand and staff limitations.
  • The host and co-hosts will retain all meeting controls and end the session when finished.
  • The IT Help Desk is available during business hours should unforeseen issues arise (510) 486-4357 or [email protected]

Rush Charges:

  • AV support requests made with less than 48 business hours advance notice will be billed at double time.
  • Full staffing requests made with less than a 2-week advance notice will be billed at double time.
  • AV may not be able to support late notice and/or emergency requests due to existing staff commitments.

Requesting AV Services:

  • To request remote support for virtual events or other AV-related services, use the AV Request Form.