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CrowdStrike and Cisco VPN are now a requirement for Remote Desktop Protocol:
Connecting to a system via Remote Desktop Protocol that is not secured with CrowdStrike will cause your device to be automatically blocked.
Before connecting your device to another system via RDP:
- RDP from the Internet to a Berkeley Lab computer requires VPN
If you need to RDP into a Berkeley Lab Windows computer that is using DHCP, first connect the Lab VPN, then RDP. This requirement does not apply to computers with a static IP address.
- All Berkeley Lab computers accepting RDP connections must have CrowdStrike installed
CrowdStrike must be installed on any computer with a listening RDP service. This applies to both DHCP and static addresses and both host used from the Internet or only from on-site. If you don't use RDP, you can choose to disable RDP to meet this requirement.
If you believe your device has been blocked or are still having issues connecting remotely:
- Contact Help Desk at [email protected], xHELP, or Chat with the IT Help Desk here!
Additional resources:
- Install CrowdStrike FAQ
- Elements Newsletter on June 5th, 2023
- RDP (Remote Desktop) Requirements
- Install Cisco VPN client
