Purpose of knowledge article

This article provides instructions on how to address the CrowdStrike Falcon Customer ID (CID) pop-up window

Cause

A known cause is when the Login Items and Extensions permission was not provided correctly during CrowdStrike Falcon installation.

1	Click on the Apple icon in the top right corner
2	Select System Settings
3	Select General on the left column
4	Select Login Items & Extensions on the right column
5	Under the Login Items & Extensions page, scroll down to the Extensions section and look for Endpoint Security Extensions
6	Click the icon to the right of Endpoint Security Extensions
7	Slide the toggle to turn it on for Falcon
8	Type in your computer password
9	Click OK
10	Click Done