Purpose of Knowledge Article:
Guide on how to install or uninstall CrowdStrike Falcon from Berkeley Lab computers.
Resolution:
Install CrowdStrike Falcon
Expand the instruction for the operating system you are using:
Under development
| 1 | Go to https://software.lbl.gov/ and download CrowdStrike Falcon Sensor for macOS | no image |
| 2 | Browse to the location where the file LBL_CS_MacOS_12_13 is downloaded to, and right-click on it |
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| 3 | Click Open | |
| 4 | Click Open to the popup saying "macOS cannot verify the developer of LBL_CS_MacOS_12_13. Are you sure you want to open it?" |
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| 5 | Click Continue for the "Introduction" and "Read Me" section |
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| 6 | Leave the default destination as it is and click Continue |
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| 7 | Click Install |
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| 8 | Type in your computer password |
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| 9 | Click Install Software | |
| 10 | Click Allow to the popup saying "com.crowdstrike.falcon.app" would like to filter network content" |
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| 11 | A "System Extension Blocked popup will appear", click Open Security Preferences |
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| 12 | Select Security&Privacy |
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| 13 | Click the Lock icon on the bottom left |
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| 14 | Type in your computer password | |
| 15 | Click Unlock | |
| 16 | Look for "System software from application "Falcon.app" was blocked from loading", and click Allow |
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| 17 | Installation is done. Click Close |
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| 18 | You may select Keep or Move to Trash depending on if you want to keep the CrowdStrike Falcon installer file or delete it |
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| 1 | Go to https://software.lbl.gov/ and download CrowdStrike Falcon Sensor for Windows | no image |
| 2 | Browse to the location where the file LBL_CS_WinInstaller is downloaded to, and right-click on it |
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| 3 | Select Extract All | |
| 4 | In the Files will be extracted to this folder field Type in or copy and paste C:\Options |
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| 5 | Make sure Show extracted files when complete box is checked | |
| 6 | Click Extract | |
| 7 | Once extraction is done, a new window for C:\Options will pop up Locate the file runasadmin, and right-click on it |
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| 8 | Select Run as administrator | |
| 9 | You may see Windows Protected your PC popup Click More info If not, skip to Step 11 |
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| 10 | Click Run anyway |
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| 11 | The Do you want to allow this app to make changes to your device will pop up Click Yes |
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| 12 | A command prompt window will appear stating "This may take several minutes. This window will close when the full process is complete" This process will take between 4 to 10 minutes |
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| 13 | Once the command prompt window disappears. You are done. | no image |
| 14 | If you want to confirm CrowdStrike Falcon is installed and running, see Is CrowdStrike Falcon Running? | no image |
Uninstall CrowdStrike Falcon
Expand the instruction for the operating system you are using:
| 1 | Click on the Start Menu icon |
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| 2 | Type in Control Panel | |
| 3 | Click Control Panel | |
| 4 | Click Programs and Features |
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| 5 | Select CrowdStrike Windows Sensor in the list |
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| 6 | Click Uninstall | |
| 7 | The Do you want to allow this app to make changes to your device will pop up Click Yes |
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| 8 | Click Uninstall |
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| 9 | The uninstallation process will take a moment. When it is done, click Close |
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