Purpose of Knowledge Article:

Guide on how to install or uninstall CrowdStrike Falcon from Berkeley Lab computers.

Resolution:

Select the instruction for the operating system you are using.

Uninstall is under development

1	Go to https://software.lbl.gov/ and download CrowdStrike Falcon Sensor for Windows	no image
2	Browse to the location where the file LBL_CS_WinInstaller is downloaded to, and right-click on it
3	Select Extract All
4	In the Files will be extracted to this folder field Type in or copy and paste C:\Options
5	Make sure Show extracted files when complete box is checked
6	Click Extract
7	Once extraction is done, a new window for C:\Options will pop up Locate the file runasadmin, and right-click on it
8	Select Run as administrator
9	You may see Windows Protected your PC popup Click More info If not, skip to Step 11
10	Click Run anyway
11	The Do you want to allow this app to make changes to your device will pop up Click Yes
12	A command prompt window will appear stating "This may take several minutes. This window will close when the full process is complete" This process will take between 4 to 10 minutes
13	Once the command prompt window disappears. You are done.	no image