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Purpose of Knowledge Article:
Guide user to reset their Berkeley Lab Identity account password. This is the same password for you LBNL account, email, VPN, LETS and all other LBNL web services system.
Resolution:
When doing this, it is best to use Google Chrome in Incognito mode.
| 1 | Go to the website https://password.lbl.gov |
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| 2 | Select "I forgot my password or it expired, so I need a reset code." For expired passwords, this will only work if within 10 days of expiration. If past 10 days, call 510-486-4357 or chat us. |
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| 3 | Confirm that you are not a robot and click Begin |
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| 4 | Enter your Berkeley Lab username and click Next |
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| 5 | Select the desired contact method and click Next |
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| 6 | You will receive a reset code on the contact method you selected previously. Type in your Berkeley Lab username and the reset code |
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| 7 | Create a brand new password with at least 14 characters that you have not used with the Lab before and click Save. |
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| 8 | If your password is accepted, you will see a message saying your password has successfully been changed | No image |
