Browsers

Google Chrome download: http://chrome.google.com

Notifications

Calendar event reminders pop up with Chrome

Gmail offline

• docs 
• sheets
• slides

Install each one from the Chrome web store.  Open a new tab, click the icon for the desired app, and a new document of the type clicked on will open.

Remote Desktop

Install the remote desktop app from the Chrome web store to be able to either share your desktop with someone or access your computer from somewhere else (think PC Anywhere, but it works with PC, Mac, and Linux).  This is actually good for more than just Help Desk help; you can get help from a co-worker, too.  

Add and Use Chrome Remote Desktop

Chrome Sync

Cloud storage of bookmarks, settings (shared between desktop/laptop/mobile)

Go here for Google's help: google chrome sync

Google dashboard

http://www.google.com/dashboard
This is is not strictly Chrome, it's actually available in other browsers, too.

Chrome Bookmarks and Bookmark Settings

Add and Use Chrome Remote Desktop

• How to set up additional profiles in Firefox
• Access to sites without a valid certificate

How can I temporarily turn off pop-up blocker for applications like HRIS?

In internet Options under the Privacy tab towards the bottom of the page is the popup blocker setting. If popup blocker is set, you must temporarily allow popup to occur when running a query. Otherwise, the query is not able to open a new page to display your results.

You should not permanently disable the popup blocker. When the browser attempts to popup a page, it should notify you that popups are blocked. You can click on the message (look for it on the left top side of the browser window, underneath the url) and change it temporarily. You can also right click on the same message and allow it permanently for certain sites.

Under construction

Clearing Cache

Incognito Mode

Restart Safari

We find that many of the applications now used at the lab are browser based - desktop apps and older client server apps which have a desktop component are no longer the primary avenue for accessing business or collaboration applications.

Troubleshooting steps:

• Clear the browser cache  - very often this will solve the problem.  
• Check to see if popups are being blocked and allow them to function. (If you use Chrome, you can selectively allow them or block all.  Check out this help article.)
• Check to see that you accept cookies
• Remove browser extensions that might interfere with the application.

For a quick check, try using a browser instance that is not impacted by prior use.

• In Chrome, it is  called "New incognito windows" - it is an option under the main bar-code menu.
• In Firefox, it is called a "New private window" and if found under the File menu option
• In Internet Explorer it is called "New session" under the File menu.

Clearing Cache

Chrome (using chrome v27)

1. Click on the bar-code like symbol in the upper right hand side of the window.
2. Click on "settings"
3. click on "advanced settings"
4. click the button that says "clear browsing data"

For chrome help on this topic, go here.

Firefox (using FF v37 as an example)

1. Click on "tools" the "options" in the menu options in the upper left side of the window (or click on the menu bar-code like button in the upper right, and then the options link)
   
   1. On Mac - this is under Firefox, then preferences. Then, click privacy tab.
2. Click on the Advanced button
3. Click on the Network tab
4. Click "clear now" next to the cached web content section
   
   

For Firefox help on this subject, go here

Internet Explorer (using IE 11 as an example)

1. Click on tools in the menu in the upper left side of the window
2. click "delete browsing history"
3. Click "delete"

For Microsoft help on this subject, go here.