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Purpose of Knowledge Article:

  • Use this article to troubleshoot Audio Drivers on your device
  • For Windows 10 devices
  • Ensure any wireless headsets or other wireless audio devices are fully charged before using this guide
  • Ensure your Dell Command Update application is fully up to date before using it. More information on Dell Command Update is linked below

Resolution:

Method 1 - Dell Command Update:

1

Launch Dell Command Update by searching for the app using the Windows search bar

2

Click ‘Check for Updates’ to find valid updates and Install any updates available

3

Perform a system restart to finalize the installation


Method 2 - Download and Install Audio Drivers from Dell:

Step #

Description

image

1

Locate your Dell Service Tag

Need help on how to locate your service tag: see Locating a Dell Service Tag


2

Navigate to Dell Support on a web browser and enter the service tag into the ‘Identify Your Product’ field and search

3

Download and install the most recent Realtek Audio Driver

4

Restart your device to finalize the installation


Cause:

  • Missing or Corrupt Audio Drivers

Additional resources:

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