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Purpose of Knowledge Article

  • A guide on how to troubleshoot when a Dell laptop webcam is showing a black image

Resolution

  • Some of Dell's laptop webcam come with a builtin privacy shutter/slider that allows the user to slide over the webcam when not in use

    Image Added
  • When the privacy shutter is covering the webcam, the webcam will produce a black image
  • Remember to slide the privacy shutter to uncover the webcam when you are using the webcam