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Purpose of Knowledge Article:
- Use this article to troubleshoot Audio Drivers on your device
- For Windows 10 devices
- Ensure any wireless headsets or other wireless audio devices are fully charged before using this guide
- Ensure your Dell Command Update application is fully up to date before using it. More information on Dell Command Update is linked below
Resolution:
Method 1 - Dell Command Update:
1 | Launch Dell Command Update by searching for the app using the Windows search bar |
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2 | Click ‘Check for Updates’ to find valid updates and Install any updates available |
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3 | Perform a system restart to finalize the installation |
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Method 2 - Download and Install Audio Drivers from Dell:
Step # | Description | image |
1 | Locate your Dell Service Tag Need help on how to locate your service tag: see Locating a Dell Service Tag | no image |
2 | Navigate to Dell Support on a web browser and enter the service tag into the ‘Identify Your Product’ field and search |
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3 | Download and install the most recent Realtek Audio Driver |
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4 | Restart your device to finalize the installation |
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Cause:
- Missing or Corrupt Audio Drivers
