Purpose of Knowledge Article:
Guide to updating or resetting Berkeley Lab Identity account password. This is the same password for your LBNL account, email, VPN, LETS, and all other LBNL web services systems.
Resolution:
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- When doing this, it is best to use Google Chrome in Incognito mode.
- Before you change your Berkeley Lab Identity account password, make sure to do the MFA bypass first so you can log back into your Google Authenticator app after
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<iframe src="https://drive.google.com/file/d/1QACmiX8INe8uaXpSR9SoWhQ50OiMp7Pp/preview" width="640" height="480"></iframe> |
| 1 | Go to the website https://password.lbl.gov |  Image Modified
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| 2 | Select "I forgot my password or it expired, so I need a reset code." | Note |
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For expired passwords, this will only work if within 10 days of expiration. If past 10 days, call 510-486-4357 or chat (to start chatting, click on the icon in the bottom right of this page). |
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| 3 | Confirm that you are not a robot and click Begin |
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| 4 | Enter your Berkeley Lab username and click Next |
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| 5 | Select the desired contact method and click Next |
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| 6 | You will |
received | receive a reset code on the contact method you selected previously. Type in your Berkeley |
lab | Lab username and the reset code |
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6| 7 | Create a brand new password |
that is | with at least 14 characters that you have not |
use lab | Lab before and click Save. |  Image Modified
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7| 8 | If your password is accepted, you will see a message saying your password has successfully been changed |
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