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Purpose of Knowledge Article:

Guide to updating or resetting Berkeley Lab Identity account password. This is the same password for your LBNL account, email, VPN, LETS, and all other LBNL web services systems.

Resolution:

Note
  • When doing this, it is best to use Google Chrome in Incognito mode.
  • Before you change your Berkeley Lab Identity account password, make sure to do the MFA bypass first so you can log back into your Google Authenticator app after

...



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<iframe src="https://drive.google.com/file/d/1QACmiX8INe8uaXpSR9SoWhQ50OiMp7Pp/preview" width="640" height="480"></iframe>



1Go to the website https://password.lbl.gov

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2

Select "I forgot my password or it expired, so I need a reset code."

Note

For expired passwords, this will only work if within 10 days of expiration. If past 10 days, call 510-486-4357 or chat (to start chatting, click on the icon in the bottom right of this page).

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3Confirm that you are not a robot and click Begin

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4Enter your Berkeley Lab username and click Next

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5Select the desired contact method and click Next

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6You will receive a reset code on the contact method you selected previously. Type in your Berkeley Lab username and the reset code

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7Create a brand new password with at least 14 characters that you have not used with the Lab before and click Save.

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8If your password is accepted, you will see a message saying your password has successfully been changedNo image