Page tree
Viewable by the world
Skip to end of metadata
Go to start of metadata

lTABLE OF CONTENTS


What is the Operations Desktop Support (ODS) program?

In 2005, Operations and IT leaders evaluated the financial savings and improved security of centralized purchasing, configuration and installation of standard computer hardware and software. Standardization simplifies decision making, minimizes purchasing and maintenance costs, avoids compatibility issues, and minimizes customer downtime. Having standard inventory on hand helps ensure faster turn around for customers. During the initial years of the program, the program was evaluated. Using a performance metric that was a combination of the average Total Cost of Ownership (TCO) of the workstations, and the satisfaction level of those using the workstations, the program was shown to have accomplished significant cost savings. The TCO included all of the costs over the life of the workstation including: the purchase of the hardware and software; acquisition, cost of centralized file storage, backup and retrieval, support and disposal costs; and the cost of lost productivity resulting from unavailability or other problems while using the workstation; and the cost of dealing with any security incidents. Results showed a marked decrease in the Total Cost of Ownership. At the same time, satisfaction rates remained uniformly high. As a result of the successful pilot, the Operations Desktop Support (ODS) program was born.

ODS provides Mac, Windows, Chrome and iOS primary computing devices and technical assistance for Operations Division (non-science) personnel. Standardizing on hardware and software configurations enables the IT Workstation Support Group to automate configuration and deployment of systems to maximize funding. ODS helps with the planning and implementation of a standard computing infrastructure which is refreshed on a predictable lifecycle with a set cost for effectiveness and efficiency. Participating ODS staff include Operations career, term, guests or contractors, working 50%+ time. For those who work less than 50%, the program can provide a repurpose system re-deploying used inventory saving money. In addition to regularly refreshing systems, the program is responsible for computer security and maintenance, provides Help Desk and field support, and addresses other related computing issues and projects.

ODS Lifecycle

It has been documented and tested that standardized hardware, software and configuration processes will gain efficiencies, minimize downtime and maximize dollars in large organizations. Berkeley Lab IT has worked with our computer vendors to obtain the best prices for our standard computer models. This is how the program works:

  • Each quarter, we purchase in bulk for better pricing and ensure that the hardware and operating systems are more up to date, see ODS Standard Hardware
  • Primary computer refresh requests are initiated for a specific quarter
  • Primary computers are set up with standard LBNL security configurations and standard software, see ODS Standard Software
  • Primary computers are installed including the installation of specialized customer software and transfer of customer data
  • Old computers are taken away to be reimaged and placed in our repurpose computer inventory
  • Property transfers are initiated and confirmed

Once a computer has completed its lifecycle, iPads and Laptops every 4 years, desktops every 5 years, the cycle begins again.

ODS Policy FAQ

PolicyDescription

One Primary

  • The program provides one primary computer (desktop, laptop or iPad) to each Operations career employee whose work requires full-time use of a computer
  • Staff who use a computer for part of a day can share a primary, and their computer is marked as a  "primary-shared"
  • Guests or contractors who use a computer full-time in these divisions are included, and their computer is marked as a "primary/guest-contractor". These computers must see regular use by people who do not already have primaries. If a computer goes for 30 days without a login, or with logins, but only from those who already have primaries, the program will retrieve it for reuse elsewhere.

Accessories

  • ODS provides one standard usb keyboard and mouse
  • A new keyboard and/or mouse will be installed with a new workstation if requested or as a result of a computer assessment
  • Current standard keyboards and mice come from Dell and Apple
  • Isobar
  • Network cable
  • Docking station for laptops
BackupODS pays for backup using Druva inSync, but encourages users to move data to Google to ensure access to data from anywhere at anytime from any device
BigFixAll Windows, Mac, Linux systems utilized by ODS personnel must have BigFix installed
Coverage
  • EHS, Facilities, HR, IT, LD, OCFO and OP who work 50%+ time
  • Employees in OCFO who are matrixed out to science divisions - budget analysts for Life Sciences, for example - are not included
Defferal

ODS employees may defer their new computer for up to a year if they are satisfied with their current workstation with an exception of security issues

Installation
  • A computer assessment will be performed prior to a refresh installation to ensure proper computer refresh is efficient and successful
  • For new hires, a five business day notification is required.  If less than 5 days, ODS can not guarantee that the workstation will be ready.
  • Employee must be available during workstation delivery and setup. Workstations will not be delivered prior to new hire start date.
  • Employee must take custodianship of the workstation at the time of delivery
  • Employee must be enrolled in MFA
  • Employee will be provided access to shared network data upon the approval of the data owner
Loaner

Loaner workstations are available for short term (up to 3 months) for travel or temp work or while systems are being repaired

Lost / Stolen

Workstations lost or stolen will be replaced after a project ID is provided to replace the lost machine

MFAAll ODS employees must be enrolled in Multi-Factor Authentication (MFA)
Monitor
  • ODS provides one monitor; if more than one is required, additional monitors will be charged to the customer
  • Current standard is a 24" monitor
  • A new monitor will be installed with a new workstation only if the old monitor is not up to the current minimum standard
  • New monitor requests outside of the planned schedule will be charged to the customer
Move

The program provides support for computer moves of one to three people. Larger moves are coordinated through Facilities through their Office Move Request form.

Printer
  • ODS covers the labor performed by Berkeley Lab IT staff to assess, purchase, configure or repair printers
  • ODS covers the labor performed by Berkeley Lab IT to support the Toshiba copier fleet
  • ODS does not cover the repair of a printer performed by the Berkeley Lab IT printer repair vendor
Repair
  • Coverage for Primary system only
  • All non-primary workstations a project-activity ID must be provided for the hardware costs
RepurposeComputers that have fulfilled their lifecycle and are still viable to be utilized in the field. Repurpose target audience are our scientific divisions, but ODS staff can utilize for special tasks and assignment. ODS personnel are encouraged to utilize Chrome devices for all secondary systems if at all possible.
Secondary
  • ODS does not pay for secondary systems
  • ODS personnel are encouraged to move to a laptop for mobility between locations rather than having desktops in two locations
  • ODS personnel are encouraged to utilize a Chromebook if a secondary device is required
SophosAll Windows, Mac, Linux systems utilized by ODS personnel must have Sophos installed
TerminationWhen a staff member terminates, the workstation must be returned to Operations inventory.  When (or if) the position is replaced, another workstation will be provided.

ODS Computer Purpose

The ODS program categorize a computer based upon its workstation purpose. Only primary computers get refreshed on a regular lifecycle. Computers can be categorized as follows:

Workstation PurposeDescription
PrimaryComputer used for day to day tasks, such as email and the Web. Owned by Lab staff who can be custodians in property.  A person may have only one primary computer, even if they work at two locations.
Primary-guest/contractorComputer used for day to day tasks, by someone who cannot be a custodian: guests, contractors and temporary employees.  The computer is typically owned by a supervisor or co-worker, but the guest, contractor or temp employee is designated as the end user in the property database. This computer must see regular use. If it goes for 30 days without a login, (or with logins, but only from those who already have primaries), the program will retrieve it for reuse elsewhere.
Primary-sharedComputer shared among several employees, any one of whom would not use the computer for the full day. This computer must also see regular use, so it carries the same policy as a primary guest computer: if it goes for 30 days without a login, the program will retrieve it for reuse elsewhere.
LoanerComputer owned by IT or the custodian division utilized as a loaner system for a specific set of time for a special task
RepurposeComputer returned to ODS that has an expired lifecycle but is still viable to be utilized
SecondarySecondary computer utilized at work or home. Hardware costs are not covered by ODS.
Special TaskComputer utilized for a special use such as to run or monitor instruments

ODS Standard Hardware

    LBNL General Purpose Desktop

    Dell OptiPlex 7060


    • Processors: Intel Core i5-8500 8th Gen (6 Cores/9MB/6T/up to 4.1GHz/65W)
    • Operating System: Windows 10 Professional English, French, Spanish 64bit
    • Memory: 8GB (1x8G) 2666MHz DDR4 Memory
    • Graphics: Intel® Integrated Graphics w/DP
    • Storage: M.2 256GB SATA Class 20 Solid State Drive
    • Keyboard: Dell KB216 Wired Keyboard English Black
    • Mouse: Dell MS116 Wired Mouse Black
    • Speakers: Internal Speaker USFF, Halogan Free
    • Support: 4 Year Hardware Service
    • Dimensions: 11.4" (H) x 11.5" (W) x 3.7" (D)
    • Weight: 11.57 lbs

    LBNL General Purpose Desktop

    Mac Mini



    • Processors: 3.6GHz quad core 8th generation Intel Core i3
    • Operating System: MacOS 10.14 Mojave
    • Memory: 8GB 2666MHz DDR4 - 2x4GB  
    • Graphics: Intel® UHD Graphics 630
    • Storage: 256GB Solid-State Drive
    • Speakers: Internal Speaker
    • Ports:  4x Thunderbolt 3 (USB-C) ports - 1x 10GB Ethernet - 1x HDMI 2.0 port - 2x USB 3 ports
    • Support: AppleCare
    • Dimensions: Height: 1.4"  Width: 7.7"  Depth: 7.7" 
    • Weight: 2.7 pounds 
    Windows

    LBNL General Purpose 14" Laptop

    Dell Latitude E5490 (14-inch)

    Image result for dell e5480

    • Processor:Intel® CoreTM i5-8250U 8th Gen (Quad Core, 6M Cache, 1.6GHz,15W)
    • Operating Systems: Windows 10 Pro, 64-bit, English, French, Spanish
    • Display: 14.0" HD (1366 x 768) Non-Touch LCD
    • Graphics: Intel(R) Core(TM) i5-8250U Processor, Integrated UHD Graphics 620
    • Memory: 8GB DDR4 Memory,1X8GB,2400,Non-ECC 
    • StorageM.2 256GB SATA Class 20 Solid State Drive
    • Keyboard: Single Point Keyboard US-English without backlight  
    • WiFi: Intel Dual Band Wireless AC 8265 (802.11ac) 2x2 + 1 Bluetooth 4.2
    • Primary Battery: 4 cell, 51W/HR Primary Battery
    • Docking Solution: Dell Docking Station - USB 3.0 (WD15)
    • DimensionsHeight (front): 0.88" (22.45mm) | 2. Width: 13.1" (333.4mm) | 3. Depth: 9.0" (228.9mm)
    • Weight: 3.52 lbs. (1.60kg)

    LBNL General Purpose 12" Laptop

    Dell Latitude E5290 (12-inch)

    • Processor Intel® CoreTM i5-8250U 8th Gen (Quad Core, 6M Cache, 1.6GHz,15W)

    • Operating Systems: Windows 10 Pro, 64-bit, English, French, Spanish

    • Display: 12.5" HD (1366 x 768) Non-Touch LCD

    • Graphics: Intel® HD Graphics 620 for KVI5-7300U

    • Memory8GB DDR4 Memory,1X8GB,2400,Non-ECC

    • StorageM.2 256GB SATA Class 20 Solid State Drive

    • Keyboard: Internal English Keyboard, Backlit

    • WiFi: Intel Dual Band Wireless AC 8265 (802.11ac) 2x2 + 1 Bluetooth 4.2

    • Primary Battery: 3 cell, 51WHR Primary Battery

    • Docking Solution: E-Port - WD15, dock for charging, digital video, and USB 3.0

    • Dimensions: Height (front): 0.8" (21.4 mm) | 2. Width: 12.0" (305.15 mm) | 3. Depth: 8.3" (211.3 mm)

    • Weight: 3.00 lbs. (1.36kg)

    Mac Laptops

    LBNL General Purpose 13" Mac Laptop

    13" MacBook Air



     




    • Processor: 1.6GHz Dual-Core Intel Core i5, Turbo Boost up to 2.7GHz
    • Operating System: Mac OS X Mojave
    • Display: Retina Display 13.3-inch (2560-by-1600)
    • Graphics: Intel HD Graphics 617
    • Memory: 8GB 2133MHz LPDDR3 memory
    • Storage: 128GB SSD Storage
    • Ports: Two Thunderbolt-3 ports
    • Features: Touch ID, Forced Touch Track Pad
    • Keyboard: Backlit Keyboard (English)
    • Dimensions: Height: 0.68" Width: 12.8" Depth: 8.94"
    • Weight: 2.75 lbs


    Dell UltraSharp 24 Monitor - U2414H (24")

    • Aspect Ratio: Widescreen (16:9)
    • Optimal resolution: 1920 x 1080 at 60Hz
    • Contrast Ratio: 1000: 1 (typical) 2 Million:1 (Max) (Dynamic Contrast Ratio)
    • Brightness: 250 cd/m2 (typical)
    • Color Support: Color Gamut7 (typical): 85% (CIE1976), sRGB 96% ( average Delta E of>4) 16.77 Million colors
    • Backlight Technology: LED
    • Flat Panel Mount Interface: VESA (100 mm)
    • Dimensions with stand (H x W x D): 19.12" ~ 14.00" (355.8mm ~ 485.8 mm) x 21.23" (539.1 mm) x 7.28" (185.0 mm)
    • Weight (panel only - for VESA mount): 3.61 kg (7.95 lb)
    • Connectivity
      • 2 HDMI(MHL) connectors
      • 1 Mini DisplayPort
      • 1 DisplayPort (version 1.2a)
      • 1 DisplayPort out (MST)
      • 1 Audio Line out (connect your speakers)
      • 4 USB 3.0 ports - Downstream (4 at the back, 1 with battery charging)
      • 1 USB 3.0 port - Upstream

    Samsung Chromebook Pro




    • Model:  Samsung Chromebook Pro 510C241
    • Operating System: Google Chrome OS
    • Processor:  Intel Core m3 6Y30
    • Memory: 4GB
    • Storage:  32GB Solid State Drive
    • Wi-Fi:  Bluetooth 4.0, IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n, Dual stream (2x2)
    • LCD:  Touch Screen - 2400 x 1600
    • AC Adapter:  30Watt AC Adapter
    • Dimensions & Weight: Dept: 8.7in - Height: 0.5in - Width: 11.1in - weight: 2.38lb




    ASUS Chromebox


     

    • Model: ASUS Chromebox CN62G013U                                                       
    • Form Factor: USFF
    • Operating System: Google Chrome OS
    • Processor:  1 x Core i3 5010U
    • Memory: 4GB - 2x2 1600MHz DDR3 SDRAM
    • Storage: 16GB SSD
    • Graphics: HD Graphics 5500


    ODS Standard Software

    PC Desktop
    PC Laptop
    Mac Desktop
    Mac Laptop

    Windows 10 Professional
    Office 2016 (on request)
    Chrome
    Firefox
    Sophos
    Malwarebytes
    BigFix
    RSIGuard
    Acrobat Reader DC
    Notepad ++
    Druva inSync
    StrongID


    Windows 10 Professional
    Office 2016 (on request)
    Chrome
    Firefox
    Sophos
    Malwarebytes
    BigFix
    RSIGuard
    Acrobat Reader DC
    Notepad ++
    Druva inSync
    StrongID
    Cisco VPN Client 

    MacOS 10.13 (High Sierra)
    Office 2016 (on request)
    Chrome
    Firefox
    Sophos
    BigFix
    JAMF Pro
    RSIGuard
    Druva inSync


    MacOS 10.13 (High Sierra)
    Office 2016 (on request)
    Chrome
    Firefox
    Sophos
    BigFix
    JAMF Pro
    RSIGuard
    Druva inSync
    Cisco VPN Client 

    ODS Coordinators

    The ODS coordinators are the ODS program stewards for their divisions. They help communicate their division needs and set program policies. They coordinate support for new employees and can help facilitate changes on behalf of their staff. They may be called on to help facilitate property transfers with the local property representative. 

    DivisionCoordinatorPhoneEmail
    CFPhil Weiss510-486-7873PWeiss@lbl.gov
    EHNina Vineyard Horne510-495-2916NHorne@lbl.gov
    FATammy Thompson510-486-4629TLThompson@lbl.gov
    FAPSJoan Myers510-496-8080JEMyers@lbl.gov
    HRJoelle Bradley510-486-7542JDBradley@lbl.gov
    ICGita Meckel510-486-4871BMeckel@lbl.gov
    LDIAAndrea Faizi510-486-6564AMFaizi@lbl.gov
    LDSCDeborah Wendt510-486-5183DWendt@lbl.gov
    LDTTHeidi Clark510-486-6462HClark@lbl.gov
    OPDavid Stein510-486-7969DStein@lbl.gov

    ODS Rates

    ODS is overhead funded for Operations. This includes the planned replacement of primary computers, maintenance activity, and all other associated services in support of the program. It does not pay for secondary computers, printers, or specialized instruments.

    ODS Support

    Support hours are 8AM-5PM with best effort availability 7AM-8AM. Request Support as follows:

    • Computer Help
    • Send email to Help@lbl,gov with your request
    • Call  ext. 4357 (510-486-4357) between 9AM-5PM

    Related Sites