One Primary

• The program provides one primary computer (desktop, laptop or iPad) to each Operations career employee whose work requires full-time use of a computer.
• ODS provides users with standard model equipment, selected to fulfill the needs of most Operations personnel. These are listed under 'General Purpose Lab Standards' on this page: Request a Computer.
• Deviation from the standard model is discouraged, except when required to fulfill the user's job functions. Non-standard hardware will require a project ID to pay any cost difference from standard, and require both supervisor approval, and a statement of justification provided to IT.
• Staff who use a computer for part of a day can share a primary, and their computer is marked as a  "primary-shared".
• Guests or contractors who use a computer full-time in these divisions are included, and their computer is marked as a "primary/guest-contractor". These computers must see regular use by people who do not already have primaries. If a computer goes for 30 days without a login, or with logins, but only from those who already have primaries, the program will retrieve it for reuse elsewhere.
• Staff are highly encouraged to minimize the use of secondary and special task workstations whenever possible.

Anyone wishing to purchase a laptop, desktop, or iPad from one of IT's new or re-purposed Lab-standard workstations should use this form: Lab-Standard Computer Request Form. All Operations personnel will use this form, except under special circumstances.

IT highly recommends that users deploy Lab-standard models. These are readily available for quick delivery, and we have better tools and expertise available to support these systems.

For any requests OTHER than Lab-standard workstations, please use this form: Custom Computer Request Form. Supervisor approval will be required for non-standard workstations. Standard hourly labor rates apply for time spent in consulting, speccing, and procuring non-standard workstations.

IT requires at least 7 days advance notice for all workstation requests. Failure to provide advance notice is likely to result in delays in delivery which may prevent new employees from completing their functions upon arrival.

ODS provides labor at no cost for most workstation support functions, including incident response and the deployment of primary workstations.

ODS will charge standard hourly recharge rates ($100/hr) for project work and additional consulting, including time spent speccing and procuring non-standard workstations..

ODS will charge a flat fee of $250 for the deployment of any secondary workstation, including both new and repurposed systems.

Accessories

• ODS provides one standard USB keyboard and mouse
• Isobar
• Network cable
• Docking solution for laptops

All ODS workstations are purchased through the IT division, but are transferred to the stewardship of the assigned custodian's home division.

The assigned user will be the computer's custodian, unless prohibited by policy. In such a case, their supervisor or work lead will be custodian.

All systems are returned to the stewardship of the IT division when returned to IT.

By Lab Property Management policy, the IT division is authorized to transfer ODS assets to and from any Operations steward division and custodian.

• CF, EH, FA, HR, IT, LD, OP, PM and SE who work 50%+ time.
• CFO Field Ops personnel (org code CFFF) who are matrixed to science divisions are not included in ODS, but are subject to all ODS security requirements.

ODS employees may defer their new computer for up to a year if they are satisfied with their current workstation with an exception of security issues

• A computer assessment will be performed prior to a refresh installation to ensure proper computer refresh is efficient and successful
• For new hires, a five business day notification is required.  If less than 5 days, ODS can not guarantee that the workstation will be ready.
• Employee must be available during workstation delivery and setup. Workstations will not be delivered prior to new hire start date.
• Employee must take custodianship of the workstation at the time of delivery
• Employee must be enrolled in MFA
• Employee will be provided access to shared network data upon the approval of the data owner

• Loaner workstations are available for short term (about 1 month) for travel or temp work or while systems are being repaired.
• Loaner systems may be issued to new employees at the discretion of the ODS program while we are preparing their primary systems.
• Loaners will be assessed a standard loaner system fee of $150. We will waive the fee for the temporary replacement of a primary Operations Desktop Support program computer under most circumstances, but reserve the right to charge fees in some cases (such as accidental damage to the primary system). 

Workstations lost or stolen will be replaced after a project-activity ID is provided to replace the lost machine.

• ODS provides one 24" or larger monitor; if more than one is required, additional monitors will be paid for by the customer.
• A new monitor will be installed with a new workstation only if the old monitor is not up to the current minimum standard.
• New monitor requests outside of the refresh schedule will be charged to the customer.

The program provides support for computer moves of one to three people. Larger moves are coordinated through Facilities through their Office Move Request form.

• ODS covers the labor performed by Berkeley Lab IT staff to assess, purchase, configure or repair printers.
• ODS covers the labor performed by Berkeley Lab IT to support the Toshiba copier fleet.
• ODS does not cover the repair of a printer performed by the Berkeley Lab IT printer repair vendor.

Coverage for Primary system only.

All non-primary workstations a project-activity ID must be provided for the hardware costs.

• ODS does not pay for secondary systems.
• A flat fee of $250 is charged for each secondary system.
• ODS personnel are encouraged to move to a laptop for mobility between locations rather than having desktops in two locations.
• ODS personnel are encouraged to utilize a Chromebook if a secondary device is required.

• All Windows, Mac, Linux systems utilized by ODS personnel must have CrowdStrike installed.
• All Windows systems utilized by ODS personnel must be enrolled in Active Directory, unless this would interfere with the operation of the system.
• All Windows Systems in Active Directory must be configured to use StrongID Multi-Factor Authentication.
• All systems may only use actively supported third party software including but not limited to Adobe products, Microsoft Office products, etc.