Viewable by the world
  • Use this article if you are prompted for your BitLocker key
  • For Windows OS devices 10 and up
  • This article assumes BitLocker has been enabled already
  • See additional resources below for more information about Full Disk Encryption

Resolution:

1

Navigate to Office.com on a web browser

2


Click Sign In and enter your LBL Email address; login to your LDAP account at the Berkeley Labs Sign in screen if prompted.


3

In the top right corner, select the circle with your initials and select 'View Account'

4

Select “Devices” from the list on the left hand side of the window, or use the tile in the center of the window for 'Devices'


5

Select the box with your Windows Computer’s name on it to expand the details, and click “View BitLocker Keys”


6

Enter the 48-digit numerical key into the BitLocker Recovery Screen

Cause:

  • An attempt to change the secure boot option was made
  • An action was detected as a potentially malicious attempt to access the device
  • An attempt to access recovery mode was made

Additional resources:

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