For your convenience, we are working to make the process of configuring computers at home as simple as possible. This FAQ page consists of links pointing to How-To videos for both Mac and PC computer systems on how to configure a computer if purchased directly by your department and shipped directly to your remote location.
You may follow the instructions in the table below or contact the IT Support Services to schedule an appointment with one of the technicians.
As soon as you have a delivery date from the vendor, you may request an IT appointment. You can reach IT in several ways:
By chat, by going to go.lbl.gov/itchat and clicking the
(Note: You may need to scroll down to see it.)By email to [email protected]
By phone, at 510-486-4357
Be sure to ask for a "Computer Setup" appointment. Please watch your Lab email and calendar for details about your appointment confirmation. The technician assigned to help you will provide you with instructions on connecting to a remote support session, similar to a Zoom video-conference.
| Description | Reason Why | Windows Links | Mac Links |
|---|---|---|---|
| How to set up your computer, including login and Personalization of your computer | |||
| How to install BigFix | Do you want to:
Install BigFix! | BigFix Installation | |
| How to install Sophos (security requirement) | Anti-virus software is a cybersecurity requirement. Sophos is the Lab's recommended product for anti-virus protection. | ||
| How to install VPN | A virtual private network, or VPN, is an encrypted connection over the Internet from a device to a network. The encrypted connection helps ensure that sensitive data is safely transmitted. It prevents unauthorized people from eavesdropping on the traffic and allows the user to conduct work remotely. | VPN Installation | VPN for MacOS |
| How to install Chrome | Alternative and recommended browser | ||
| How to install Firefox | Alternative and recommended browser | ||
| How to install RSIGuard | Ergo injuries are the number one occupational injury at the Lab. To help minimize ergonomic issues install RSIGuard! | ||
| How to install Druva inSync | The loss of data can be devastating for an experiment, a project or the institution. If you have only copy of your data, then you are at risk. Druva inSync is the Berkeley Lab's enterprise workstation backup solution. | DRUVA inSync installation | |
| How to install LastPass | LastPass is a password manager which helps ensure that your passwords are maintained in a safe, encrypted vault and makes it easier for users to protect their online identities by using hard to crack passwords because generating, remembering and maintaining unique passwords is challenging and nearly impossible | All about LastPass |
