Purpose of knowledge article

  • You did not remove/uninstall Google Drive. It suddenly disappears and you can no longer access Google Drive, or get an error message unable to access.
  • This can happen on both Windows and Apple computers.
  • For Windows, you may see the error message "Location is not available":

    You will see your letter drive followed by Shared Drives -- in this example the letter drive is G so you see G:\Shared Drives\File Path. If you use the letter R, then your error message will start with R:\Shared Drives\File Path

Resolution

Click on the instruction you want to expand it:

1
    1. Click on the Start Menu
    2. Locate Google Drive under the list of programs. Click on it

2
    1. Locate Google Drive icon at the bottom right of the taskbar. You my need to click the on (carrot icon) first
    2. Confirm that it is signed with your LBNL account
    3. If it is asking you to sign in, go head and sign in with your LBNL account credential

3

You should be able to access your Google Drive now



1

Click on the (Finder icon) or empty space on the desktop so you see this in the Menu bar.

2
    1. In the Menu bar, select Go
    2. Select Application

3Locate and launch Google Drive

4
    1. On the top right, click on the Google Drive icon
    2. Confirm that it is signed with your LBNL account
    3. If it is asking you to sign in, go head and sign in with your LBNL account credential

5You should be able to access your Google Drive now