Purpose of Knowledge Article

• Provide a guide to address software functions that stopped working, became inaccessible, or state a trial version and needs to be activated

Resolution

Chances are that the software is a subscription license. Some examples of such software are:

• Microsoft Office 365
• Adobe software (Acrobat included)
• Smartsheet
• Lucidchart
• and more

Try the following:

• Confirm you have a valid subscription for that software at https://software.lbl.gov/ under the "Purchase History" section. If you do not, you will need to get one
  

  When you request a new software subscription or renew a software subscription. It needs to be approved by your approver (usually your supervisor) then the Software & License team will get you set up with the license.

  Emailing the Berkeley Lab IT team will not help speed up the process.

• Make sure you are signed in with your LBL account for the software
• Always try to restart the computer

Still having issues:

• If you have the above fixed and continue to have issues. Send an email to [email protected] and include:
  • Screenshot of all the error messages
  • Software name and version
  • DOE number of the computer
  • Your LBNL username
  • Your LBNL employee ID Number