Concerning Spam Messages

What to do when we receive spam messages/tickets:

• If it seems like a normal spam ticket, delete the user from the watch list / requester field and close the ticket out with no notification as spam.

• If this is a spam email message sent to your direct inbox, mark as Spam and delete the message or send it to [email protected] for further investigation when necessary

• If the message contains a threat (of harm to themselves or others) that seems credible, escalate this to Security & Emergency Services and UC Police Department.

Additional resources: 

• Site Operations Center - (510) 486-6999 or [email protected]
• University Police Department - (510) 642-6760

• Security and Emergency Services: https://securityandemergencyservices.lbl.gov/

• For Emergencies, call 911