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Purpose of Knowledge Article

  • A guide on CrowdStrike Falcon installed via BigFix for macOS system

Resolution

1

Click Take Action

The installation will run in the background and it will take a few minutes before you see the next window. You can click on the Progress tab in BigFix to see the status.

2

Click Allow to the popup saying "com.crowdstrike.falcon.app would like to filter network content"

OR

Click Allow to the popup saying "Falcon would like to filter network content"


Note: you may see this popup more than once

3

macOS 11 Big Sur/12 Monterey:

  • Click Open System Preferences

macOS 13 Ventura: 

  • Click Open System Settings 
macOS 11 Big Sur/12 MontereymacOS 13 Ventura
4

macOS 11 Big Sur/12 Monterey:

    • Click Security & Privacy

macOS 13 Ventura: 

    • On the left column, select Privacy & Security
macOS 11 Big Sur/12 MontereymacOS 13 Ventura
5

macOS 11 Big Sur/12 Monterey:

    • Select the General tab and look for "System software from application "Falcon" was blocked from loading". Click Allow and type in your computer password

macOS 13 Ventura:

    • On the right-hand column, look for "System software from application "Falcon" was blocked from loading". Click Allow and type in your computer password, if asked
macOS 11 Big Sur/12 MontereymacOS 13 Ventura
6Click Dismiss

7

BigFix will prompt you to restart the computer, click Snooze

Continue to Step 2 - CrowdStrike Falcon Permissions


Install/Uninstall CrowdStrike Falcon#FDA_macos11_12

1Launch the Terminal app from the Utilities folder

2

Run sudo /Applications/Falcon.app/Contents/Resources/falconctl uninstall -t

3Type in your computer password and hit Enter key on your keyboard
4

Copy and paste in the maintenance token you received

Note: nothing will show up as you input the maintenance token, so be sure to only paste it once and hit enter

5

You will see a confirmation saying "Falcon is uninstalled"

Note: you must restart the computer to complete the uninstallation process

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