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If your Berkeley Lab password changed, you will need to "Forget" the eduroam network, even though it appears that eduroam works normally. The network credentials must be reset, and the only method to do that is to delete the previous eduroam network profile.

The instructions below were created using Windows 8.1. Your Windows 8 instructions may vary slightly from the steps below.

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	Description	Detail
1	On your keyboard, hold down the "Windows" and "Q" keys at the same time.	Image Added
2	Search for the Command Prompt program by typing "cmd" in the search bar.
3	Right-click or 'press and hold' on the "Command Prompt" bar.	Image Added
4	Click "Run as administrator"	Image Added
5	The Command Prompt will open in a window.	Image Added
6	Type "netsh wlan delete profile name="eduroam" and press the Enter key.	Image Added
7
Description	Detail
Left-click on the Wi-Fi icon in the system tray to open the Network status.	Image Removed
Click on Forget this network.		You will need to re-install the eduroam network profile here, where you can re-enter your new password.