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Purpose of Knowledge Article:

  • Provide instruction on how to install Cisco VPN.

    Tip

    To log in to VPN, you must use your LDAP credential. Not your AD credential.

Resolution

You can test VPN connectivity by going to fms.lbl.gov. If you see a log-in, you have successfully connected!
Excerpt
Tip
M1 Chip
Deck of Cards
startHiddenfalse
idVPN install
tabLocationleft
Card
labelWindows

How to install VPN on Windows

HTML
<iframe src="https://drive.google.com/file/d/
1Z4ucSV1RrEIIRRuheE6pg4uqHcXu9cPJ
1_S2Xmw7VuVz4JGqMEfD-mjZd8MEjo_ec/preview" width="640" height="480"></iframe>
1

Got to software.lbl.gov  and download the latest version of Cisco VPN on available for Windows version you are using under the Current Releases section


Image Modified

2

Launch the installer file you just downloaded and follow the on screen instruction to install Cisco VPN

Note: Be sure to answer Yes to the software agreement and answer Yes to allow the installer to make change to the computer

Image Modified

3

Start the application by going to Windows logo-> All apps-> Cisco-> Cisco AnyConnect Secure Mobility Client


Image Modified

4Enter your LDAP username and password to connect

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Card
labelCatalina and Older

How to install VPN on Mac

HTML
<iframe src="https://drive.google.com/file/d/1YSSf0PO9nVkvftR89B5BaN0uUSA-H8P_/preview" width="640" height="480"></iframe>
1

Got to software.lbl.gov  and download the latest version of Cisco VPN on available for macOS version you are using under the Current Releases section

Image Modified

2

Launch the installer file you just downloaded and double-click on AnyConnect.pkg

note
Warning

WARNING: If you get a prompt from the Mac Gatekeeper that looks like this:

Image Modified

If you do, click ok and right click or control button + mouse click on AnyConnect.pkg. Select "Open With" and then "Installer (default)":

Image Modified

Click Open and continue with the instruction:

Image Modified

Image Modified

3

Follow the on-screen

instruction

instructions to install Cisco VPN. When prompted for

credential

credentials, enter your Mac login name and password and click Install Software

Note: Be sure to answer Yes to the software agreement

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4Go to Launchpad or Application Folder and click on the Cisco logo to start the application

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5Enter your LDAP name and password to connect

Image Modified

Card
labelBigSur
and newer macOS Apple silicon (M-series Chip)

How to install VPN on BigSur M1 Chip


HTML
<iframe src="https://drive.google.com/file/d/
1vQRYD1i33uMm6_BNCyOKlc3ABRbkMZtg
1Z4ucSV1RrEIIRRuheE6pg4uqHcXu9cPJ/preview" width="640" height="480"></iframe>

1

Open a new browser and type

Login to https://software.lbl.

gov

  • Login using your credentials

  • Enter the MFA token using google authenticator or a YubiKey

    • Image RemovedImage RemovedImage Removed

    2

    • Search for VPN

    • Click on Cisco VPN

    • Scroll down to Evaluation releases

    • Download Cisco VPN 4.9.05042

    • Click save

    Image RemovedImage RemovedImage Removed

    gov with your Berkeley Lab Identity

    Image Added

    2

    Using the search box on the left column, search for VPN and click on the result Cisco VPN

    Image Added

    3Under the Current Releases section, look for Cisco VPN for macOS and download it

    Image Added

    4

    3

    Double click on the downloaded file

    to begin installing

  • Right click on the package icon to click open

  • And click open on the pop-up window

    • Image RemovedImage RemovedImage Removed

    4

    • Follow the instructions by clicking continue, agree to the license agreement and then install

    • Enter the user admin password, and then click install software

    • Please wait for the installation to complete

    Image RemovedImage RemovedImage RemovedImage Removed

    and follow the onscreen instruction to install Cisco VPN

    Warning

    WARNING: If you get a prompt from the Mac Gatekeeper that looks similar to this:

    Image Added


    1. Click OK and right click or control button on keyboard + mouse click on AnyConnect.pkg. Select Open With and then Installer (default):
      Image Added

    2. Click Open on the next popup and continue with the instruction:
      Image Added

    Image AddedImage Added

    5

    Continue to follow the onscreen instruction. Be sure to Agree to the license agreement. Enter the computer password when prompt, and then click Install software


    Image AddedImage Added

    6

    You will see the Attention Required popup window, click Open Preferences and select Security & Privacy.

    Click on the padlock icon on the bottom left corner and enter your computer password and then click Unlock to unlock it.


    Image AddedImage Added

    7

    Under the General tab, towards the bottom, you should see System software form application "Cisco AnyConnect Socket Filter" was blocked from loading and an Allow button to the right. Click Allow


    Image Added

    8

    Select Allow to next popup you see

    You may see two popups, select Allow to them both





    Image Added

    9

    5

  • On the next screen click open preferences

  • Then click open security preferences

  • Click on the padlock to unlock it, enter user admin password and then click unlock

  • Allow Cisco any connect socket filter

    • Select allow on the popupImage Removed
    Select allow on the notification
    Image RemovedImage RemovedImage RemovedImage Removed

    Image Modified

    6

    10

    Close the window and then click

    move

    Move to trash

    Image Modified

    7

    11

    You should now

    find Cisco any connect

    see Cisco VPN in your Application folder on your computer

    Enter

    . Launch it and enter your LBL

    username and password to

    LDAP credential connect to the Lab's network

    Image Modified

    Card
    labelBigSur and newer macOS Intel Chip

    How to install VPN on BigSur Intel Chip


    HTML
    <iframe src="https://drive.google.com/file/d/14wqqi9M7kHD3EKqNrv4y5mTIorY77khc/preview" width="640" height="480"></iframe>

    1

    Open a new browser and type

    Login to https://software.lbl.

    gov

  • Login using your credentials

  • Enter the MFA token using google authenticator or a YubiKey

    • Image RemovedImage RemovedImage Removed

    gov with your Berkeley Lab Identity

    Image Added

    2

    Using the search box on the left column, search for VPN and click on the result Cisco VPN

    Image Added

    3Under the Current Releases section, look for Cisco VPN for macOS and download it

    Image Added

    4

    2

    • Search for VPN

    • Click on Cisco VPN

    • Scroll down to Evaluation releases

    • Download Cisco VPN 4.9.05042

    • Click save

    Image RemovedImage RemovedImage Removed

    3

    Double click on the downloaded file

    to begin installing

  • Right click on the package icon to click open

  • And click open on the pop-up window

    • Image RemovedImage RemovedImage Removed

    4

    • Follow the instructions by clicking continue, agree to the license agreement and then install

    • Enter the user admin password, and then click install software

    Image RemovedImage RemovedImage RemovedImage Removed

    5

    • On the next screen click open preferences

    • Then click open security preferences

    • Click on the padlock to unlock it, enter user admin password and then click unlock

    • Allow Cisco any connect socket filter

    • Select allow on the popup

    • Select allow on the notification

    and follow the onscreen instruction to install Cisco VPN

    Warning

    WARNING: If you get a prompt from the Mac Gatekeeper that looks similar to this:

    Image Added


    1. Click OK and right click or control button on keyboard + mouse click on AnyConnect.pkg. Select Open With and then Installer (default):
      Image Added

    2. Click Open on the next popup and continue with the instruction:
      Image Added

    Image AddedImage Added

    5

    Continue to follow the onscreen instruction. Be sure to Agree to the license agreement. Enter the computer password when prompt, and then click Install software


    Image AddedImage Added

    6

    You will see the Attention Required popup window, click Open Preferences and select Security & Privacy.

    Click on the padlock icon on the bottom left corner and enter your computer password and then click Unlock to unlock it.


    Image AddedImage Added

    7

    Under the General tab, towards the bottom, you should see System software form application "Cisco AnyConnect Socket Filter" was blocked from loading and an Allow button to the right. Click Allow


    Image Added

    8

    Select Allow to next popup you see

    You may see two popups, select Allow to them both





    Image Added

    9Select allow on the notification

    Image Added

    10

    Image RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage Removed

    6

    Close the window and then click

    move

    Move to trash

    Image Removed

    Image Added

    7

    11

    You should now

    find Cisco any connect

    see Cisco VPN in your Application folder on your computer

    Enter

    . Launch it and enter your LBL

    username and password to

    LDAP credential connect to the Lab's network

    Image Removed

    Image Added



    Card
    labelChromeOS

    How to install VPN on Chromebook

    HTML
    <iframe src="https://drive.google.com/file/d/1nPScg8xX1yZSsiAQIvfyVP3WFGOPRhmm/preview" width="640" height="480"></iframe>
    1

    Sign in to your Chromebook, and click the Launcher


    The launcher looks like this in your taskbar:Image Modified

    2

    Click on Web Store (click All Appsif Web Store does not show)

    Image Modified

    3Type anyconnect in the search box

    Image Modified

    4Cisco AnyConnect will appear under Apps. Click Add To Chrome

    Image Modified

    5Review the requested permissions, and Click Add app

    Image Modified

    6

    Visit Cisco VPN on software.lbl.gov

    Download the Cisco VPN AnyConnect - LBNL Profile Only.

    Save it in your Downloads folder

    Image Modified

    7Go to Launcher-> AnyConnect

    Image Modified

    8Click on Settings tab-> Import Profile

    Image Modified

    9Select LBNLprofilev24.xml and click Open

    Image Modified

    10Click on Connections tab and there should be LBL-VPN-v2.4 under Connections

    Image Modified

    11Click on Status Area at bottom right and VPN disconnected should be on the list

    Image Modified

    12
    1. Click on VPN disconnected to open the list of available VPN connections
    2. Select LBL-VPN-v2.4

    Image Modified

    13Enter your LDAP name and password to connect

    Image Modified

    Card
    labeliOS

    How to install VPN on iPhone

    1

    Get the AnyConnect client software from the Apple Store:

    https://apps.apple.com/us/app/cisco-anyconnect/id1135064690

    Image Modified

    2Click Install:

    Image Modified

    3Click Allow:

    Image Modified

    4
    1. Click Connections
    2. Click Add VPN Connection...

    Image Modified

    5Add
    vpn1
    mfavpn.lbl.gov as the server address:

    Image Modified

    6Allow AnyConnect to Add VPN Configurations:

    Image Modified

    7Click the
    vpn1
    mfavpn.lbl.gov connection:

    Image Modified

    8Click the On/Off radio button to the right of AnyConnect VPN:

    Image Modified

    9Enter your LDAP(Berkeley Lab ID) username and password:

    Image Modified

    10Accept the Banner:

    Image Modified

    11Click OK on the verification that security policies were applied:

    Image Modified

    12The VPN connection can now also be managed using the Settings app, under VPN
    Card
    labelAndroid

    How to install VPN on Android

    1Download and Install the AnyConnect client software from the Google Play Store (or equivalent).

    Image Modified

    2Launch the AnyConnect application by pressing Open.

    Image Modified

    3Read and accept the End User Licence Agreement (IMPORTANT:READ CAREFULLY) by scrolling through and pressing OK

    Image Modified

    4Press Add New VPN Connection.

    Image Modified

    5In the server address field, type vpn1.lbl.gov then press OK

    Image Modified

    6Return to main AnyConnect screen and select the newly created profile to connect.

    Image Modified

    7

    Log in using your LDAP username and password then press Connect.

    Image Modified

    8Please Respond to Banner by pressing Accept.

    Image Modified

    9AnyConnect status will show as On and vpn1.lbl.gov will show under Connections. (Description name might show instead if you used the optional description name).

    Image Modified



    Card
    labelCentos

    How to install VPN on Centos

    1

    Download and open the Linux version of Cisco VPN on software.lbl.gov


    Image Modified

    2

    Click the Extract button

    An Extract window appears. Select where you want the extracted folder to go and click OK

    Image Modified

    3

    Open Konsole (under Applications→ System) or another terminal emulator.

    From the terminal emulator, go inside the vpn directory under the anyconnect-4.x.xxxxx directory (where the folder was extracted in Step 9) and execute the installation script as root: # ./vpn_install.sh

    Accept license agreement

    After installation is done, type exit twice to close the terminal emulator

    Image Modified

    4

    Go to Applications→ Internet→ Cisco AnyConnect Secure Mobility Client→ Cisco AnyConnect Secure Mobility Client to start the client

    If the application does not start (the icon bounces for a bit and goes away), bring up a terminal emulator and install these two items:

    yum install epel-release

    yum install pangox-compat


    5Launch Cisco AnyConnect Secure Mobility Client again. Enter your LDAP name and password to connect

    Image Modified

    Card
    labelUbuntu

    How to install VPN on Ubuntu

    1

    Download and open the Linux version of Cisco VPN on software.lbl.gov               

    Image Modified

    2

    Click the Extract button

    An Extract window appears. Select where you want the extracted folder to go and click Extract

    Open Terminal or another terminal emulator

     

    Image Modified

    3

    From the terminal emulator, go inside the vpn directory under the anyconnect-4.x.xxxxx directory (where the folder was extracted

    in Step 9

    ) and execute the installation script as root: # ./vpn_install.sh

    Accept license agreement

    After installation is done, type exit twice to close the terminal emulator

    Image Modified

    4

    Launch Cisco AnyConnect Secure Mobility Client

    Note

    If the application does not start,

    bring

    bring up a terminal emulator and you may need to install

    one or both of

    the following packages:

    apt-get install libpangox-1.0-0

    apt-get install libpangoxft-1.0-0

    sudo apt-get install -y libwebkit2gtk-4.0-37


    If the application still does not start, install the following packages:

    sudo add-apt-repository deb http://gb.archive.ubuntu.com/ubuntu jammy main

    sudo apt update

    sudo apt install libwebkit2gtk-4.0-dev



    5Enter your LDAP name and password to connect

    Image Modified

    Troubleshooting

    ProblemWhen using Ubuntu version 18.04 or 19.10, Cisco Anyconnect VPN disconnects, and you are unable to reconnect.
    ExplanationThis issue is caused when DHCP attempts to renew the lease of the IP address attached to the device that you are using.  The renew process happens every 10 to 15 minutes for wireless devices and every 11 hours for wired devices.
    Fix

    Go to Settings and the scroll down to Privacy.  Once in the Privacy section, turn off Connectivity Checking.


    Image Modified