Viewable by the world
Group Access to IT Frequently Asked Questions (FAQ)
Can VIEW the space: itfaq-editors ,  anonymous ,  itfaq-MFA-EDITORS ,  itfaq-itss ,  all-lbnl-users ,  mpsg-staff ,  itfaq-editors-lite ,  mpsg-mpsg-helpdesk ,  google-collab-documentation-management , 
Can EDIT the space: itfaq-editors-lite ,  itfaq-editors ,  mpsg-staff ,  google-collab-documentation-management ,  mpsg-mpsg-helpdesk , 
Can ADMINISTER the space:
Individual Access to IT Frequently Asked Questions (FAQ)
Can VIEW the space: [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] , 
Can EDIT the space: [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] , 
Can ADMINISTER the space: [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] , 

Versions Compared

Old Version 2

changes.mady.by.user Jay Krous

Saved on

compared with

New Version Current

changes.mady.by.user Tap L

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Purpose of KA:

Transfer Google Authenticator Codes to a new mobile device

Resolution:

See instruction on how to Get codes to a new mobile device and expand "Transfer Google Authenticator codes to a new phone" section.

The following outlines the options if you have lost your phone or Yubikey and are unable to access an MFA token.  

These options are is intended to be used infrequently for dire situations, such as your phone being stolen. This is not to be used on a regular basis to avoid MFA. 

During Business Hours

  • The IT Help Desk can assist you from 8:00AM to 5:00PM, Monday through Friday

  • Contact the IT Help Desk at x4357, 510-486-4357, [email protected] or https://help.lbl.gov.

  • The IT Help Desk will walk you through using the MFA bypass application

Outside of Business Hours

  • If you have access to the personal email address you setup for password recovery you can use the MFA bypass application.  
  • MFA bypass application: https://identity.lbl.gov/bypass/

If you can authenticate, here is a MFA Bypass Application walkthrough.  Unfortunately if you are currently unable to authenticate and visiting this page, you will not be able to see the walkthrough. 

pop-away