Apple recently announced a recall for a small number of MacBook Airs, but unfortunately Apple has not published a website to easily determine if your MacBook Air could be affected. Users can contact Apple directly with their computer serial number to see if they are affected, but if you wish support please feel free to contact the IT Workstation Support Group through a help ticket.
There is no cost for the repair, but standard rates apply for IT labor. made the following announcement on June 28, 2019:
Article ID:SN5274
Last Modified: 28 Jun 2019
Published Date: Fri Jun 28 21:22:16 GMT 2019
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Apple has identified an issue identified an issue with the main logic board in a very very small number of MacBook MacBook Air (Retina, 13-inch, 20182018) systems. Apple will replace replace the main logic board board in affected systemssystems, free of charge. Apple will also send an email email to customers, who registered their device registered their device with Apple, to let them know that their device device is eligible for a main logic board replacementreplacement.
To learn more about providing this service, read MacBook Air (Retina, 13-inch, 2018) Main Logic Board Service Policy (see below, OP2173).
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A. Classify the repair properly.
1. Main logic board replacement under this program:2. Main logic board replacement and addition repair service:
- Symptom - Power
- Issue - 2018 MacBook Air MLB REP
- CompTIA - ZA3 2018 MacBook Air MLB REP
- Part - Flat Rate 2 Repair Charge
- Symptom - Power
- Issue - 2018 MacBook Air MLB REP (multi-issue)
- CompTIA - ZA4 2018 MacBook Air MLB REP (multi-issue)
- Part - Select the appropriate repair rate for the additional issue, as described in Choosing Flat and Tier Rate for Mail-In Repair (OP18).
B. Follow the standard process to complete the repair.
