Smartsheet is reporting that Smartsheet application, mobile app, and API are offline. For more information please see: https://status.smartsheet.com/.
During the renewal process, Adobe made a provisioning error, which impacted the Lab’s Adobe DC Pro licenses. Adobe has acknowledged that this was their mistake and apologizes for the inconvenience.
To correct this error, and reactivate your Acrobat Pro DC license, follow the instructions below:
Did you receive a message similar to those below?:
1) Launch Acrobat Pro DC by clicking the Acrobat icon or selecting it from your product list.
2) If Acrobat access is successful, Sign Out of Acrobat by clicking the (1) Help menu and (2) “Sign Out” (see image below):
3) Otherwise, you should see the “Sign In Required” dialog box like the one below. Click the blue “Sign In Now” button in the lower-right (see image below):
4) You should see the login dialog box below. If you know the Adobe ID that is associated with your Acrobat Pro DC license, enter the email address (typically your LBL email address) and your password. If you don’t know your password, click on the “Forgot password?” link in the lower-right of the dialog box (see image below):
5) If you clicked on “Forgot password?” you will see the forgot password box below. Just enter the Adobe ID email address associated with your Acrobat Pro DC license (your LBL email address) and click the blue “Next” button and follow the instructions.
IF FOR SOME REASON THE STEPS ABOVE DON’T WORK OR DO NOT COVER WHAT YOU ARE SEEING, TRY THE WORKAROUND BELOW:
1) Click on https://www.adobe.com/ or type it into your browser.
2) Click the (1) Icon in the upper-right corner and then (2) click “Sign Out” (see image below):
3) Then click “Sign In” and enter the Adobe ID that is associated with your Acrobat Pro DC license (typically your LBL email address) and your password. If you don’t know your password, click on the “Forgot password?” link (see images below):
If you are still experiencing difficulties after completing these steps, please Request Help.
Berkeley Lab Cyber Security has discovered bad guys exploiting Apple’s Remote Management service to conduct reflected denial-of-service (DoS) attacks.
What to do?
In order to protect Berkeley Lab computers from participating in this hostile activity, we require all users to disable Apple Remote Management Service. To disable this service:
- In Apple Menu, select System Preferences
- Select Sharing
- Uncheck Remote Management
This change will not have any adverse effects for most users and in fact is the Apple default. You can still use Apple Remote desktop and VNC to connect if you enable "Screen Sharing". If you believe disabling Remote Management will create an adverse situation for you, please contact [email protected].
IT will use BigFix to prompt users to automatically disable the Apple Remote Management Service on all systems running in Active Management Mode. For systems in Passive Management Mode, a BigFix Offer will be provided for users to disable it manually.
BigFix can be downloaded from https://go.lbl.gov/DownloadBigFix. For any further inquiries Request Help.
Technical Details
- You can read more about reflected denial-of-service (DoS) attacks at https://www.us-cert.gov/ncas/alerts/TA14-017A.
- For more information on this threat, please see Netscout’s article “A Call to ARMS: Apple Remote Management Service UDP Reflection/Amplification DDoS Attacks.”
LabTech Everyday Event Coming To You
You asked, we listened! We’re bringing LabTech to you!
Monday, July 22, 2019 @ 10AM
Outside patio between Bldg. 62 and Bldg. 66
Come see us to learn how IT can help you with all your computing needs. We will be offering no-cost consulting on:
Scaleable, cost efficient centralized IT services
High Performance Computing
Virtualization
Storage Solutions
Software Training
Desktop/Laptop/Mobile support
Backup and Multi Factor Authentication guidance
For more information, see scienceit.lbl.gov.
Zoom has identified a zero-day vulnerability in its Zoom Meeting Client for Mac. Zoom released an emergency patch today to address this security issue. IT requests you upgrade your Mac client as soon as possible to version Version: 4.4.6. The vulnerability allows any website to open a video-enabled call on a Mac with the Zoom app installed. Information has been posted on several sites:
Zoom Zero Day: 4+ Million Webcams & maybe an RCE? Just get them to visit your website!
Serious Zoom security flaw could let websites hijack Mac cameras
Zoom fixes major Mac webcam security flaw with emergency patch
What you should do:
Download the latest version from Zoom download page OR
Launch Zoom and under “zoom.us” menu select Check for Updates and install
Apple recently announced a recall for a small number of MacBook Airs, but unfortunately Apple has not published a website to easily determine if your MacBook Air could be affected. Users can contact Apple directly with their computer serial number to see if they are affected, but if you wish support please feel free to contact the IT Workstation Support Group through a help ticket.
There is no cost for the repair, but standard rates apply for IT labor.
Article ID:SN5274
Last Modified: 28 Jun 2019
Published Date: Fri Jun 28 21:22:16 GMT 2019
Apple has identified an issue with the main logic board in a very small number of MacBook Air (Retina, 13-inch, 2018) systems. Apple will replace the main logic board in affected systems, free of charge. Apple will also send an email to customers, who registered their device with Apple, to let them know that their device is eligible for a main logic board replacement.
To learn more about providing this service, read MacBook Air (Retina, 13-inch, 2018) Main Logic Board Service Policy (see below, OP2173).
Article ID:OP2173
Last Modified: 02 Jul 2019
Apple has identified an issue with the main logic board in a very small number of MacBook Air (Retina, 13-inch, 2018) systems. Apple will replace the main logic board in affected systems, free of charge.
1. Eligibility
A. Affected Product - MacBook Air (Retina, 13-inch, 2018) with specific serial numbers.
B. System Message - When the serial number of an affected MacBook Air is entered into the repair system a message will direct the Technician to replace the main logic board.
C. Coverage - Apple will authorize coverage within four (4) years from original purchase date.
If the customer’s computer has accidental damage they do not want repaired, proceed with the service at no cost as long as the damage does not prevent a Technician from completing the repair. If the damage prevents the repair, the customer must pay for the accidental damage to be repaired, in order to get the main logic board replaced at no cost.
D. Apple will send an email to customers, who registered their device with Apple, to let them know that their device is eligible for a main logic board replacement.
2. Create Carry-In Repair
Encourage all customers to backup their data before any repair. Apple assumes no responsibility for customer data.
A. Carry-In Repair is the service strategy for this program.
B. Classifying the repair - Use the serial number of the MacBook Air (Retina, 13-inch, 2018) to create the repair. For the main logic board to be eligible for replacement at no charge, the repair must be properly classified.
- Symptom - Power
- Issue - 2018 MacBook Air MLB REP
- CompTIA - ZA3 2018 MacBook Air MLB REP
C. Parts - Select the service part for the main logic board.
D. Repair Notes - Describe the work to be performed.
E. Perform the repair - Refer to MacBook Air: Logic Board (RP1458) for details about replacing the main logic board.
F. Ready for Pick up - Once the repair is complete, contact the customer to pick up their computer.
3. Mail-In Repair (Japan and U.S. only)
Carry-In service is the preferred strategy for the MLB service policy.
When the MacBook Air requires additional repair, the customer is responsible for any charges related to that additional service.
A. Classify the repair properly.
1. Main logic board replacement under this program:2. Main logic board replacement and addition repair service:
- Symptom - Power
- Issue - 2018 MacBook Air MLB REP
- CompTIA - ZA3 2018 MacBook Air MLB REP
- Part - Flat Rate 2 Repair Charge
- Symptom - Power
- Issue - 2018 MacBook Air MLB REP (multi-issue)
- CompTIA - ZA4 2018 MacBook Air MLB REP (multi-issue)
- Part - Select the appropriate repair rate for the additional issue, as described in Choosing Flat and Tier Rate for Mail-In Repair (OP18).
B. Follow the standard process to complete the repair.
