MFA Help Pages:
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MFA is highly effective at preventing unauthorized access to your accounts. With MFA, an attacker will not be able access your account simply by stealing your password. The attacker must also steal your phone or Yubikey to access your account. Use of MFA is mandatory for all LBL staff and affiliates after 9 December 2019. |
What are my options to set up Multi-Factor Authentication?
- Self-Service Google Authenticator setup:
- The instructions to set up Google Authenticator on your own are here: Install Google Authenticator and Setup MFA
- If you need any assistance with the setup, you can contact the IT Help Desk at x4357
- Walk-in support with IT:
- Desktop Support is located at 46-125 between the hours of 8:00 AM and 5:00 PM. Yubikeys are $50 and you must provide a Project ID. There is no additional charge for Google Authenticator but you must bring your smartphone with you to 46-125.
- On-site support with IT:
- If on-site support is required, the hourly rate for technician work is $100/hour including travel time and ticket processing time. Yubikeys are an additional $50. You must provide a Project ID before a technician will be sent out. There is no additional charge for Google Authenticator but you must have your smartphone with you.
What exactly is Multi-Factor Authentication?
Single-factor authentication, such as typing a password, is increasingly an insufficient protection for online accounts. The combination of phishing, malware, and brute-force guessing present presents a formidable threat to single-factor authentication. Unauthorized access to your account can have significant harm, both to you personally (financial harm for example) and to the mission and reputation of Berkeley Lab.
Multi-Factor Authentication factor authentication (MFA) requires more than one factor to authenticate. Most commonly, MFA requires typing a password (first factor) and entering a one-time code (second factor) generated by Google Authenticator on your phone or a Yubikey plugged into your computer. With MFA, an attacker will not be able access your account simply by stealing your password. The attacker must also steal your phone or Yubikey, a much more difficult task from afar.
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MFA at Berkeley Lab
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MFA at Berkeley Lab enables you to have a second factor protecting your Lab account. When you login log into enterprise applications (behind the Shibboleth Single Sign-On), you will first be prompted for a username and password and then prompted for a one-time code.
Most people already use MFA at Berkeley Lab and/or to secure their personal accounts. It is highly effective at preventing unauthorized access to your accounts.
How can I enable MFA?
- Click here to update and/or verify your account information is accurate and click "Save". You must have this information on file before you can generate an MFA code.
- Install and setup Google Authenticator
- Visit https://identity.lbl.gov/mfa/ and select the box to "Opt-in to MFA", then enter the authorization code.
MFA Frequently Asked Questions (FAQ)
- Google Authenticator Frequently Asked Questions (FAQ)
- Yubikey Frequently Asked Questions (FAQ)
- I lost my Phone/token, how can I login?
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If you have questions regarding MFA, please submit a help ticket or contact the IT Help Desk at 4357.
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