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Purpose of Knowledge Article

  • Provide fixes for issues:

...

    • Apple devices (computer, and iPhone/iPad) that can connect to the LBL network but are having trouble accessing the internet even though their computer is not blocked
    • Apple devices (computer, and iPhone/iPad)
    Providing a fix for users
    • that can not access the internet on the computer after installing Eduroam Wireless Profile

...

    • Apple devices (computer, and iPhone/iPad) that are having trouble connecting to the Eduroam network

Resolution

Deck of Cards
idproxy
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Card
labelmacOS
1Open up System Preferences from the Apple icon on the top left corner  


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2Select Network
3Click the Lock icon

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4Type in your computer password
5Click Unlock
6Click Advanced
7Select the Proxies tab

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8Uncheck the box for "Auto Proxy Discovery"
9Click OK
10Click Apply

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11You should be able to connect to the internet againno image
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labeliOS (iPhone/iPad)
1Open up Settings

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2Click Wi-Fi

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3Click the blue 'i' icon for Eduroam Wi-Fi

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4Click Configure Proxy

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5Select Off

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6Click Save