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Address issue where headphones are not working on Dell Laptop with Windows 10 related to the Intel Smart Sound Technology for USB Audio causing headphones to not work and audio to fail completely when a USB audio device is plugged in.

Resolution:

1Right-click on the Start Menu and
selectDevice
select Device Manager

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2Expand Sound, video and game controllers

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3Find and right-click on Intel Smart Sound Technology for USB Audio and select Update Driver

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4Click Browse my computer for drivers

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5Click Let me pick from a list of available drivers on my computer

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6Select the oldest driver available on the list and click Next

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7Click Yes

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8Click Close

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Additional Resouces: