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  • A guide on CrowdStrike Falcon installed via BigFix Offer
  • This only applies to Windows computers with BigFix installed

Resolution

Note

Please note that a computer restart is required, so please save all your work and exit all programs before proceeding.

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1Open BigFix from the bottom right of the taskbar icon. You may need to click on the Show Hidden Icons icon


2Click on the BigFix icon 
3Under the Offers tab, which should show by default and select "Install CrowdStrike Falcon"

4

Click Accept and it will disappear from the list

Give BigFix a few minutes to prepare

Info

If you would like to see that status, click on the Progress tab

5

You can either select Take All Actions / Take Action immediately or Snooze to take action later

Berkeley Lab IT recommends Taking Action immediately

6

Once the installation and removal of Sophos (if you have Sophos Antivirus) is completed, BigFix will ask you to restart the computer. Click Take Action

Note: Be sure to save all your work and exit all programs before proceeding

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7A confirmation box will appear. Again, be sure to save all your work. Once done, click Restart Now