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Purpose of Knowledge Article:

  • Provide instruction on how to install Cisco VPN.

    Tip

    To login to VPN, you must use your LDAP credential. Not your AD credential.

Resolution

Deck of Cards
startHiddenfalse
idVPN install
tabLocationleft
Card
labelWindows

How to install VPN on Windows

HTML
<iframe src="https://drive.google.com/file/d/1_S2Xmw7VuVz4JGqMEfD-mjZd8MEjo_ec/preview" width="640" height="480"></iframe>
1

Got to software.lbl.gov  and download the latest version of Cisco VPN on available for Windows version you are using under the Current Releases section


2

Launch the installer file you just downloaded and follow the on screen instruction to install Cisco VPN

Note: Be sure to answer Yes to the software agreement and answer Yes to allow the installer to make change to the computer

3

Start the application by going to Windows logo-> All apps-> Cisco-> Cisco AnyConnect Secure Mobility Client


4Enter your LDAP username and password to connect

Card
labelCatalina and Older

How to install VPN on Mac

HTML
<iframe src="https://drive.google.com/file/d/1YSSf0PO9nVkvftR89B5BaN0uUSA-H8P_/preview" width="640" height="480"></iframe>
1

Got to software.lbl.gov  and download the latest version of Cisco VPN on available for macOS version you are using under the Current Releases section

2

Launch the installer file you just downloaded and double-click on AnyConnect.pkg

Warning

WARNING: If you get a prompt from the Mac Gatekeeper that looks like this:

If you do, click ok and right click or control button + mouse click on AnyConnect.pkg. Select "Open With" and then "Installer (default)":

Click Open and continue with the instruction:

3

Follow the on screen instruction to install Cisco VPN. When prompted for credential, enter your Mac login name and password and click Install Software

Note: Be sure to answer Yes to the software agreement

4Go to Launchpad or Application Folder and click on the Cisco logo to start the application

5Enter your LDAP name and password to connect

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labelBigSur M1 Chip

How to install VPN on BigSur M1 Chip


HTML
<iframe src="https://drive.google.com/file/d/1Z4ucSV1RrEIIRRuheE6pg4uqHcXu9cPJ/preview" width="640" height="480"></iframe>

1

Login to https://software.lbl.gov with your Berkeley Lab Identity

2

Using the search box on the left column, search for VPN and click on the result Cisco VPN

3Under the Current Releases section, look for Cisco VPN for macOS and download it

4

Double click on the downloaded file and follow the onscreen instruction to install Cisco VPN

Warning

WARNING: If you get a prompt from the Mac Gatekeeper that looks similar to this:


  1. Click OK and right click or control button on keyboard + mouse click on AnyConnect.pkg. Select Open With and then Installer (default):


  2. Click Open on the next popup and continue with the instruction:

5

Continue to follow the onscreen instruction. Be sure to Agree to the license agreement. Enter the computer password when prompt, and then click Install software


6

You will see the Attention Required popup window, click Open Preferences and select Security & Privacy.

Click on the padlock icon on the bottom left corner and enter your computer password and then click Unlock to unlock it.


7

Under the General tab, towards the bottom, you should see System software form application "Cisco AnyConnect Socket Filter" was blocked from loading and an Allow button to the right. Click Allow


8

Select Allow to next popup you see

You may see two popups, select Allow to them both





9Select allow on the notification

10

Close the window and then click Move to trash

11

You should now see Cisco VPN in your Application folder on your computer. Launch it and enter your LBL LDAP credential connect to the Lab's network

Card
labelBigSur Intel Chip

How to install VPN on BigSur Intel Chip


HTML
<iframe src="https://drive.google.com/file/d/14wqqi9M7kHD3EKqNrv4y5mTIorY77khc/preview" width="640" height="480"></iframe>

1

Login to https://software.lbl.gov with your Berkeley Lab Identity

2

Using the search box on the left column, search for VPN and click on the result Cisco VPN

3Under the Current Releases section, look for Cisco VPN for macOS and download it

4

Double click on the downloaded file and follow the onscreen instruction to install Cisco VPN

Warning

WARNING: If you get a prompt from the Mac Gatekeeper that looks similar to this:


  1. Click OK and right click or control button on keyboard + mouse click on AnyConnect.pkg. Select Open With and then Installer (default):


  2. Click Open on the next popup and continue with the instruction:

5

Continue to follow the onscreen instruction. Be sure to Agree to the license agreement. Enter the computer password when prompt, and then click Install software


6

You will see the Attention Required popup window, click Open Preferences and select Security & Privacy.

Click on the padlock icon on the bottom left corner and enter your computer password and then click Unlock to unlock it.


7

Under the General tab, towards the bottom, you should see System software form application "Cisco AnyConnect Socket Filter" was blocked from loading and an Allow button to the right. Click Allow


8

Select Allow to next popup you see

You may see two popups, select Allow to them both





9Select allow on the notification

10

Close the window and then click Move to trash

11

You should now see Cisco VPN in your Application folder on your computer. Launch it and enter your LBL LDAP credential connect to the Lab's network



Card
labelChromeOS

How to install VPN on Chromebook

HTML
<iframe src="https://drive.google.com/file/d/1nPScg8xX1yZSsiAQIvfyVP3WFGOPRhmm/preview" width="640" height="480"></iframe>
1

Sign in to your Chromebook, and click the Launcher


The launcher looks like this in your taskbar:

2

Click on Web Store (click All Appsif Web Store does not show)

3Type anyconnect in the search box

4Cisco AnyConnect will appear under Apps. Click Add To Chrome

5Review the requested permissions, and Click Add app

6

Visit Cisco VPN on software.lbl.gov

Download the Cisco VPN AnyConnect - LBNL Profile Only.

Save it in your Downloads folder

7Go to Launcher-> AnyConnect

8Click on Settings tab-> Import Profile

9Select LBNLprofilev24.xml and click Open

10Click on Connections tab and there should be LBL-VPN-v2.4 under Connections

11Click on Status Area at bottom right and VPN disconnected should be on the list

12
  1. Click on VPN disconnected to open the list of available VPN connections
  2. Select LBL-VPN-v2.4

13Enter your LDAP name and password to connect

Card
labeliOS

How to install VPN on iPhone

1

Get the AnyConnect client software from the Apple Store:

https://apps.apple.com/us/app/cisco-anyconnect/id1135064690

2Click Install:

3Click Allow:

4
  1. Click Connections
  2. Click Add VPN Connection...

5Add vpn1.lbl.gov as the server address:

6Allow AnyConnect to Add VPN Configurations:

7Click the vpn1.lbl.gov connection:

8Click the On/Off radio button to the right of AnyConnect VPN:

9Enter your LDAP(Berkeley Lab ID) username and password:

10Accept the Banner:

11Click OK on the verification that security policies were applied:

12The VPN connection can now also be managed using the Settings app, under VPN
Card
labelAndroid

How to install VPN on Android

1Download and Install the AnyConnect client software from the Google Play Store (or equivalent).

2Launch the AnyConnect application by pressing Open.

3Read and accept the End User Licence Agreement (IMPORTANT:READ CAREFULLY) by scrolling through and pressing OK

4Press Add New VPN Connection.

5In the server address field, type vpn1.lbl.gov then press OK

6Return to main AnyConnect screen and select the newly created profile to connect.

7

Log in using your LDAP username and password then press Connect.

8Please Respond to Banner by pressing Accept.

9AnyConnect status will show as On and vpn1.lbl.gov will show under Connections. (Description name might show instead if you used the optional description name).



Card
labelCentos

How to install VPN on Centos

1

Download and open the Linux version of Cisco VPN on software.lbl.gov


2

Click the Extract button

An Extract window appears. Select where you want the extracted folder to go and click OK

3

Open Konsole (under Applications→ System) or another terminal emulator.

From the terminal emulator, go inside the vpn directory under the anyconnect-4.x.xxxxx directory (where the folder was extracted in Step 9) and execute the installation script as root: # ./vpn_install.sh

Accept license agreement

After installation is done, type exit twice to close the terminal emulator

4

Go to Applications→ Internet→ Cisco AnyConnect Secure Mobility Client→ Cisco AnyConnect Secure Mobility Client to start the client

If the application does not start (the icon bounces for a bit and goes away), bring up a terminal emulator and install these two items:

yum install epel-release

yum install pangox-compat


5Launch Cisco AnyConnect Secure Mobility Client again. Enter your LDAP name and password to connect

Card
labelUbuntu

How to install VPN on Ubuntu

1

Download and open the Linux version of Cisco VPN on software.lbl.gov               

2

Click the Extract button

An Extract window appears. Select where you want the extracted folder to go and click Extract

Open Terminal or another terminal emulator


3

From the terminal emulator, go inside the vpn directory under the anyconnect-4.x.xxxxx directory (where the folder was extracted in Step 9) and execute the installation script as root: # ./vpn_install.sh

Accept license agreement

After installation is done, type exit twice to close the terminal emulator

4

Launch Cisco AnyConnect Secure Mobility Client

If the application does not start, bring up a terminal emulator and you may need to install one or both of the following packages:

apt-get install libpangox-1.0-0

apt-get install libpangoxft-1.0-0


5Enter your LDAP name and password to connect

Troubleshooting

ProblemWhen using Ubuntu version 18.04 or 19.10, Cisco Anyconnect VPN disconnects, and you are unable to reconnect.
ExplanationThis issue is caused when DHCP attempts to renew the lease of the IP address attached to the device that you are using.  The renew process happens every 10 to 15 minutes for wireless devices and every 11 hours for wired devices.
Fix

Go to Settings and the scroll down to Privacy.  Once in the Privacy section, turn off Connectivity Checking.



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