Purpose of Knowledge Article:

This is a guide on how to set up your MFA for the first time after activating your Berkeley Lab Identity account for the first time.
If this is not your first time setting the MFA, see Install Google Authenticator and Setup MFA.

Resolution:

You have 7 days to set up your MFA for the first after activating your Berkeley Lab Identity account.

1	Click on the link http://go.lbl.gov/mfa-enroll on this page
2	Click Next
3	Follow on instructions on-screen to install Google Authenticator and click Next
4	Provide your non-LBNL email address and your mobile number and click Next
5	Provide a name for the MFA token
6	Scan the QR code with the Google Authenticator app you set up in step 2
7	Type in the 6-digit code
8	Click Test
9	You should see Success! Click Finish
10	If you see this page, MFA Enrollment - Identity Verification Required. Contact IT Help Desk at http://go.lbl.gov/itchat or 510-486-357. If you can not reach us at the time. Send an email to [email protected] and include: Your username ID number Phone number