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What is LabALert?

LabAlert is the mass notification system used to notify lab employees of emergency events, and may be used for personnel accountability. The system can notify large groups of people through the use of text messages, emails, or phone calls.

How do I add my cell phone to LabAlert?

LabAlert is automatically provided with your work phone and your work email when you become a lab employee, but adding your cellular information must be done manually.  In order to receive emergency notifications via text message or mobile phone call:

  • Go to http://go.lbl.gov/alert
  • Click on the big green button.
  • Login (if you need to) with your LBNL Username/Password.
  • Select an open “Device” drop-down and select:
    •  “SMS / Text Messaging” to receive a text message.
    • "Mobile Phone" to receive a mobile phone call.
  • Put your number in the corresponding “Device” text box, include the area code, but no “dashes” (Ex. 5105559876).
  • When you are done, simply click the “Next” icon at the bottom of the page.
  • On the next page verify the information is correct and select “Submit Data” to finalize your changes, or select “Cancel” to go back to the previous page.

That's all there is to it! LabAlert text messages will come from the number "246-39" and any phone calls will show up as a toll-free number.

Why would I join LabAlert?

In case of emergency, the Lab will send out text messages with important information. While the PA system and email systems will also be utilized, opting in for text messages increases the chances that you'll get the emergency message wherever you are, and unlike an email you may investigate the text message sooner.  

Will I receive any solicitations?

No. The service you are registering for is just used for emergency notifications only. We'll also send test messages every once in a while (not every month). Your information is protected in an encrypted cloud-based system with a vendor who provides this service to institutions all over the world. You can also unsubscribe at anytime.

Are there any costs?

There is no service charges to the user, the system is paid for and maintained by Protective Services.  Your cellular phone provider may, depending on your plan, charge you a fee for any text message that you receive. Many plans include a number of free text messages each month. If you are charged for each message, these charges are typically ten to twenty cents per message. Check with your provider if you're concerned. Again only messages for testing and emergencies will be sent to you, and this should be rare. So any charges will be very minimal, and remember you can unsubscribe at any time if you wish.

How do I manage/remove my devices?

Changing or removing your information from the system is easy and is always available to you. Simply:

  • Go to http://go.lbl.gov/alert
  • Click on the big green button.
  • Login (if you need to) with your LBNL Username/Password.
  • Make any changes as necessary to the phone numbers or email addresses.
    • Remove a device change the drop-down selection for the device to “None”, and remove the number from the corresponding text box.
  • Select the “Next” icon at the bottom of your screen.
  • Confirm your changes on the next page.

Select “Submit Data” to finalize the changes, or “Cancel” to go back to the previous screen.

I don't have an LBNL Username/Password - How do I register for the service?

Contact the helpdesk and ask to be registered at http://help.lbl.gov/

I no longer have my LBNL Username/Password - How do I remove myself from the service?

Contact the helpdesk and ask to be removed at http://help.lbl.gov/

What's the relationship between UCB's WarnMe service and LBNL LabAlert?

They fulfill the same function but are separate and distinct services for the two institutions - with different messages. Emergency Management at LBNL will use the contact information from LabAlert to contact employees, UCB will use the contact information from WarnMe.

If you frequently work on campus, or are just interested in getting their alerts as well, and you have a CalnetID, we encourage you to join their service too.