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Use Ethernet

  • Try plugging an ethernet cable directly from your router to the computer(s) if possible. It will greatly improve your overall network performance and save WiFi bandwidth for mobile devices that require it.

Select an Optimal Location in your Home

  • If you are using WiFi, move your WiFi router to an elevated, clear spot that is free from interference, away from home appliances, heavy wooden furniture, any metal or metallic objects or other wireless devices. Interference is a key cause of the WiFi blues.

Choose a New WiFi Channel

  • Just like lanes on the highway, there are multiple WiFi channels on which a router can broadcast. Your neighbors aren't connected to your WiFi, but they may be on the same transmission radio channel.

Changing the WiFi Channel

  • Log into your router (look for http address on back, next to WiFi name/password sticker)

  • Go to Settings and open the Wireless settings tab

  • You should see an option called Channel, most often set to automatically detect

  • Select a desired non-overlapping channel 1, 6 or 11

  • Save the new settings and wait for your router to restart


Switch to 5GHz

  • The 5 GHz wireless frequency provides faster data rates at shorter distances and is typically much less busy than the 2.4 GHz wireless frequency.
  • If your router supports it, consider switching to it for an instant short-range speed boost.

Boost your WiFi by Switching to 5 GHz

  • Log in to your router (look for http address on back, next to WiFi name/password sticker)

  • Go to Settings and open the Wireless Settings tab

  • Change the 802.11 band from 2.4 GHz to 5 GHz and click apply

  • Restart your router to apply the new settings


Run a Speed Test

  • Check your internet bandwidth using a global broadband online speed test.

Still Need Help?

  • Contact your local service provider for more tips or call the IT Help Desk x4357. 
  • Please note the IT Help Desk has limited ability to troubleshoot home internet, but can help walk-through the steps listed above.