Once an username has been selected during the onboarding process with Human Resources, username changes are only performed for:
- Legal name changes or
- When the name was entered incorrectly in the HR system
Even with legal name changes, we cannot always change the original username because of dependencies on accounts created in various systems. If there is an operational need we will make a change, e.g. removing a dash in a user id because a system the user needs access to does not accept dashes.
Making changes to usernames may have a negative impact on other systems at the Lab that rely on the original username assigned to a user.