Page tree
Viewable by the world
Skip to end of metadata
Go to start of metadata

IT Spotlight

Do you use LaTeX to edit your professional documents? Would you like to easily and quickly collaboratively write and publish online? The solution is Overleaf ( Overleaf provides a collaborative LaTeX editing environment with real-time interpretation of scripting supporting rapid editing.

Features include:

  • Online collaboration in Rich Text or LaTeX editing. Easily switch between either mode.

  • Real-time collaboration in your browser for sharing and editing projects with authorized users. You can remove collaborators at any time.

  • Real-time preview of projects to review your document while editing and writing - type on the left and see your finished document on the right.

  • Integrated, streamlined publishing allows you to publish immediately and directly to the journal of your choice with an integrated submission system to dozens of publishing partners.

  • A Teaching Toolkit which allows you to quickly and easily create assignments on Overleaf to send out to students; these assignments can then be completed online on Overleaf and submitted back to you with a single click for marking and review.

The IT Division is providing Overleaf for FREE, get your Overleaf account today!


As reported back in February on IT Spotlight, Apple is actively warning users that running a 32-bit application will be phased out in the macOS release of 10.14 (see 32-bit Applications Being Phased Out for Next Major Release of macOS). At this time Apple is previewing macOS 10.14 at their developers conference in June 2018, but a release date is unknown at this time.

What is Paperpile?

Can’t keep track of all your papers and reference materials. Compiling bibliographies driving you nuts? Use Paperpile, a citation management tool integrated with the Google apps ecosystem. The IT Division has recently acquired Paperpile and is providing it FREE to all Lab employees. What you can do with Paperpile:

  • Easily organize your papers, folders, PDFs in Google Drive and automatic insertion of citations within Google Docs

  • Search your library quickly by keyword, author, journal, publication year and more from any device, at any time, from anywhere

  • Gather accurate metadata, abstracts and PDFs with one click

  • Import and export of citations from BibTex, RIS, Zotero, and Mendeley, and Endnote

  • Search and import across Google Scholar, PubMed, ArXiv from within Paperpile

  • Easy generation of LaTeX Citations

  • Save supplementary files in any format

  • Annotate PDFs with those important ideas and share them with your colleagues

  • Collaboration citation folders and citation sharing

  • Citations can be exported for use in Endnote

Where do I get Paperpile?

Paperpile is a web-based application and is licensed for all LBL users.

To get started,

  1. Go to

  2. Click "Sign In"

  3. Click "Sign in with Google"

  4. Sign in with your Berkeley Lab Identity credentials

Note that Paperpile currently only supports Chrome browser.


What is a browser cache?

A browser uses a local cache (pronounced “cash”) to store copies of recently accessed website information to quickly display data to a user at a later time. Having pages and images cached prevents the browser from having to re-download content, which can greatly increase the speed at which pages are loaded.

Why should you periodically clear the cache?

Sometimes browser performance seems sluggish because the cache gets large and bloated. Websites can also behave erratically if the content on the server has changed from that in the cached copy. This can result in page loading errors, performance issues, and in some cases, security issues. For example, a recent change to the login page for the Lab’s FMS was resolved by clearing the cache. 

Clearing your cache is like rebooting your computer. This is usually the first step to diagnosing a browser issue with a website. Next time you visit a website, your browser will download and cache the latest data. 

How to clear my cache?

For more instructions on how to clear your browser cache, please see FAQ article Clearing Browser Cache.

The IT User Support Group now offers an easy and convenient way to order a computer, new or repurpose (used, hardware at no charge). We provide the lowest-cost, and highest-quality services available, based on standardized hardware and software configurations, automated management systems, and years of expertise. We provide the following services for all new and re-purposed workstation requests:

  • Help selecting the ideal computer for your work and budget
  • Procurement of hardware and accessories
  • Enrolling computers in our management systems
  • Pre-configuring computers with Berkeley Lab recommended software and settings
  • Delivery, installation, and configuration based on customer needs

Support labor costs are $100/hr. Labor is not charged to Operations staff, as part of the Operations Desktop Support program. 

To order your computer now, see the Request a Computer FAQ.

Microsoft has entirely changed their approach to updating Windows 10. Now they are releasing major builds twice a year which are much larger downloads that require longer install times with a REBOOT.

Each build will have an end of lifecycle and will cease to be supported as defined by their End of Service date, see IT Spotlight article, Windows 10 Lifecycle and the Need To Update Regularly (

Users should know that they must regularly commit to updating their Windows 10 operating system or risk cyber threat and/or block, not to mention further increased time to update your system. Falling behind on updates could take several hours to upgrade your system resulting in loss of productivity. The more frequent the update and REBOOT, the less downtime.

To update your Windows 10 system:

  1. Select Start button

  2. Select Settings

  3. Select Update & Security

  4. Select Windows Update

  5. Select Check Updates and update your system if there are updates

Note: There are optional settings in the Advanced Settings section where you can set download and reboot options to meet your workload.

Don’t forget that you should always backup your system before updating. Berkeley Lab IT provides Druva inSync for this purpose (

Friendly reminder it is always wise to reboot your computer at least once a week to ensure the health of your computer.


Microsoft has taken a different approach to updating Windows 10, as they release major builds twice a year. Each build will have an end of lifecycle and will cease to be supported as defined by their End of Service date. Users should know that they must regularly commit to updating their Windows 10 operating system or risk cyber threat and/or block.

Microsoft has published the Windows 10 lifecycle fact sheet (, see the table below.

Windows 10 version history

Date of availability

End of service

Windows 10, version 1709

October 17, 2017

April 9, 2019**

Windows 10, version 1703

April 5, 2017

October 9, 2018**  

Windows 10, version 1607

August 2, 2016

April 10, 2018**

Windows 10, version 1511

November 10, 2015

October 10, 2017**

Windows 10, released July 2015 (version 1507)

July 29, 2015

May 9, 2017

Thanks to Berkeley Lab BigFix and support from our LBL Active Directory and our Windows Server Update Service (WSUS), we have discovered 43 Windows computers that have not updated their Windows 10, version 1511 operating system. These systems must update immediately. IT User Support will be reaching out to these users in the next week to provide any support needed with their Windows 10 update.

To find out about the your Windows 10 version, see Which Windows operating system am I running? (

Users should be mindful regarding Windows Updates:

  • Backup your system before doing your Windows Update, you can use Druva inSync from our software download page,

  • Update files can be big and may take some time to download

  • Once the Update starts to download you can minimize it and continue working

  • When the download is complete it will ask for a reboot, you can pause or reschedule for the end of the day (Note: update will not finish without a reboot)

  • Application of system settings after a Windows Update may require another 15-30 minutes after you reboot and login

Users can request help with updating their Windows 10 system by clicking on the link below.

Remember do not push off updating your computer, update regularly!



This project was possible because IT identified affected systems with Berkeley Lab BigFix. To get Berkeley Lab BigFix for your computer, please visit

Microsoft ceased mainstream updates for Windows 7 on January 13, 2015. Since then, Windows 7 continues to receive extended security updates; however Microsoft will cease all updates to WIndows 7 on January 14, 2020. This is detailed in the Windows Lifecycle Fact Sheet (

IT User Support typically deploys workstations with a planned three-year service life. Because security updates to Windows 7 will stop in less that two years, Windows 7 systems are no longer being deployed. In particular, IT User Support will only deploy new and repurposed systems running Windows 10.  All repurposed systems that originated with a Windows 7 license will be required to upgrade to Windows 10. Windows 10 licenses can be purchased from our software download site,, for $138.62.

All users should begin to plan for replacing all WIndows 7 installations by February, 2020.

Users may want to consider switching to Chromebooks for office and remote work. These lightweight and inexpensive systems work with all Google G Suite and Microsoft Office 365 applications, and provide remote access capabilities to Windows systems. Chromebooks are very easy to use, and provide excellent security, and cost much less than a comparable Windows laptop.

Users can contact IT User Support for more information by clicking the link below.



This project was possible because IT identified affected systems with BigFix. To get BigFix for your computer, please visit

Lenovo has issued a recall on ThinkPad X1 Carbon 5th Generation laptops (Machine Types: 20HQ, 20HR, 20K3, 20K4) sold before Nov 1, 2017.

Lenovo has determined that a limited number of such laptops may have an unfastened screw that could damage the laptop’s battery causing overheating, potentially posing a fire hazard.

Lenovo has provided a support page where you can check to see if your model has been recalled, see

If you have any questions, please feel free to contact IT at or click on the link below to submit a help ticket.


Apple announced last year that they are beginning to phase out support for 32-bit applications for macOS. Beginning in January 2018, the Mac app store will no longer accept any 32-bit apps. Starting with macOS High Sierra 10.13.4, Apple will begin warning users about installed applications that are 32-bit, but will continue to run them without problems.

Apple has not yet announced the release date of macOS 10.14, or when Mac users will no longer be able to run 32-bit applications.

It is recommended that all users review their current software, and begin working with vendors to determine whether 64-bit support will be added, and whether you should budget now for an upgrade.

To check if an application is 32-bit or 64-bit do the following:

  1. Type “Command ⌘ + Space bar”, or click the magnifying glass in the menu bar, to launch Spotlight

  2. Type in System Information and hit Enter when it shows up

  3. Scroll down to the Software section in System Information

  4. Click Applications and wait for your applications to load

  5. The column to the far right in the Applications table will give you a simple, "Yes" or "No" answer as to whether or not your app is 64-bit

As for Windows users, Microsoft has not announced any plans to deprecate 32-bit support for Windows, but users should begin to review Windows applications also.

Related Articles

We’ve all heard the stories about major data breaches at some of the largest online businesses.  3 billion Yahoo customers had their usernames and passwords compromised leaving those users vulnerable to hackers. Target was breached in 2013, exposing the information of 41 million customers.

A strong password is no longer enough to protect you and your data. Multi Factor Authentication (MFA) provides a second layer of security beyond your username and password. Think of it this way: your username and password are “something you know.” MFA requires both “something you know” and “something you have.” At Berkeley Lab, the “something you have” is a physical token that will generate a unique one-time password (OTP). Under MFA, a hacker who has your credentials still can’t access your account, because they lack “the something you have.”

Berkeley Lab has implemented MFA protection for your Berkeley Lab Identity. As a computing best practice and to help protect you against credential theft, you can choose to add MFA protection for your Single-Sign-On (SSO) logins, such as Gmail, Google Calendar, Google Team Drive, LETS, HRIS, etc.

To adopt MFA for your account, follow these simple steps:

  1. Update your Notification Information at

  2. Set up Google Authenticator

  3. Get a YubiKey token by either

    1. submitting a ticket to

    2. attending an IT workshop in your area

  4. Enable MFA by checking “Opt-in to MFA” at

Detailed instructions are available in the Multi Factor Authentication Instructions page.

For additional help, create a ticket by emailing

Related Sites


The IT User Support Group has had several calls from customers this morning regarding the endless reboot loop of their system after installing the latest High Sierra macOS update. Error message is,

“The path /System/Installation/Packages/OSInstall.mpkg appears to be missing or damaged. Quit the installer to restart your computer and try again.”

The system then enters an endless reboot and does not let you log into the computer.


  1. Ensure you have a backup of your computer
  2. Turn off your computer
  3. Holding down the "Option" key, reboot your computer
  4. From the boot menu provided, select your hard drive, i.e. Macintosh HD or the name of your hard drive
  5. Log into your computer
  6. Open a browser and download the 10.13.2 Combo Update via
  7. Install the update
  8. Reboot your computer

If you have any questions. please feel free to contact IT at or click on the link below.


Backup Solution

Go to the software download page and request a Druva inSync backup account. For more information see, Backups.

Generating, remembering and maintaining unique passwords is challenging and nearly impossible today. As the number of mandatory passwords, password length, and password complexity increases, it becomes harder to remember them without relying on risky alternatives such as writing passwords down or reusing passwords for more than one application. Reuse of a password is one of the biggest security vulnerabilities today. Given the recent high profile breaches of company’s user data, if you reuse a password on more than one site you are at risk for all your other sites. Do you know where you reuse your password?

The solution to address this problem is a password manager. Berkeley Lab has now adopted LastPass as an enterprise password manager and you can download it for free from our software download page,

LastPass resides in your browser and helps you store, manage, and automatically provide account name/password information to web-based applications.  As you enter your credentials, LastPass automatically stores it in your safe, encrypted vault.  When you are prompted to provide your credentials, LastPass will automatically identify the correct username and password to enter. Access to your vault is through your “master” password. Your master password is the only password you need to remember.

LastPass has additional features:

  • The ability to sync your vault across any device on any platform at any time

  • The ability to utilize multi-factor authentication

  • The ability to share logins and passwords safely across an organization

  • The ability to run a security check against your password vault to determine where there are duplicates and weaknesses

Don’t wait to get compromised, get your copy of LastPass today.

Related News

IT always cautions users to never upgrade your operating system until you do the following:

  • Ensure you have a full backup of your system just in case you need to roll back

  • Ensure all your current versions of software and peripherals are compatible with the new operating system, see for compatibility tables

For Operations Mac users, IT blocked the upgrade to High Sierra due to incompatibilities with Office 2011, Office 2016 (v15.34 and below), Spirion (formerly known as Identity Finder) and Sophos. IT has now confirmed that Office 2016 v15.35 and higher, Spirion and Sophos are now compatible with macOS High Sierra. IT has now:

  • Allowed the installation of macOS High Sierra to be installed on all systems with Office 2016 version 15.35 and higher

  • Has blocked macOS High Sierra to be installed on systems with Office 2011

IT recommends that users of systems running compatible versions of these applications upgrade to High Sierra. If, following the upgrade, an application is not behaving as expected, users should reinstall the affected application and repeat the testing. While a reinstall of the your software should usually address the issue, problems may persist. If this does not resolve the problem, please open a help ticket via the link below.


This project was possible because IT identified affected systems with BigFix and Casper. To get BigFix for your computer, please visit

Related News

MacKeeper is a well-known utility suite for macOS, which is typically installed by users looking to improve the performance of their system. MacKeeper is known to use aggressive marketing techniques, and has a very poor track record in terms of security, and in its ability to perform as advertised. Further, MacKeeper has been known to destabilize a Mac, undermining its stated purpose.

MacKeeper is increasingly seen as malware because of its pervasive pop up ads and can even be considered spyware. Sophos reported Mackeeper as 2017's most prolific potentially unwanted program on the Mac. Most alarmingly, Mackeeper has a very poor record on security. For example:

With the help of BigFix, we have identified users with MacKeeper on their systems. We will be reaching out to those Lab employees to let them know that we wish to remove MacKeeper from their systems for security reasons. Communication will occur prior to any action.

If you have any questions. please feel free to contact IT at or click on the link below.


This project was possible because IT identified affected systems with BigFix. To get BigFix for your computer, please visit

Related news


Choose a topic from the list on the left, or search for a topic.

For more general LBNL information, please use the Lab's Google Custom Search (GCS)  tool or refer to the A-Z index

If you need to contribute to the IT FAQ's and find you do not have permission, contact the Help Desk and ask that you be added to the Commons faq editors group