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IT Spotlight


This year a pilot program between IT and Berkeley Lab Property Management used BigFix in the Lab’s Wall-to-Wall inventory campaign to certify the existence of a DOE tagged asset. Any DOE-barcoded system running BigFix and present on the LBL network can be automatically verified for inventory purposes, without the barcode being scanned. This saves property reps and staff time normally spent digging through closets and desk drawers for missing laptops. There are currently over 3500 DOE assets accounted for in BigFix. Manual scanning of barcodes has become a thing of the past.

During the pilot it was discovered that there are many systems in BigFix whose serial numbers do not match any records in Sunflower. Some of these were the result of data entry errors, but there are still some computers that have serial numbers which are unable to reconcile with Sunflower. As a result, Berkeley Lab IT will begin an on-going campaign to request help from users to tag their systems by providing the DOE number.

Users logged into affected computers will see one of the following windows:

Step

Instructions

Windows View

Mac View

1

Does the computer have a DOE number?

Specify Yes or No

If "Yes", go to Step 2.

If "No", We Thank You!

If "Cancel", window closes.

2

Enter the DOE number and verify before clicking “Submit” or “OK”

3

We Thank You!

Click "OK"

For further information on BigFix, see https://commons.lbl.gov/display/itfaq/BigFix. We encourage you to install BigFix on your computer systems and the software is available from software.lbl.gov.

If you need help installing BigFix, enter a help ticket by clicking on the Request Help link below.

REQUEST HELP

Additional Help Resources

Do you use LaTeX to edit your professional documents? Would you like to easily and quickly collaboratively write and publish online? The solution is Overleaf (https://www.overleaf.com/org/lbl/). Overleaf provides a collaborative LaTeX editing environment with real-time interpretation of scripting supporting rapid editing.

Features include:

  • Online collaboration in Rich Text or LaTeX editing. Easily switch between either mode.

  • Real-time collaboration in your browser for sharing and editing projects with authorized users. You can remove collaborators at any time.

  • Real-time preview of projects to review your document while editing and writing - type on the left and see your finished document on the right.

  • Integrated, streamlined publishing allows you to publish immediately and directly to the journal of your choice with an integrated submission system to dozens of publishing partners.

  • A Teaching Toolkit which allows you to quickly and easily create assignments on Overleaf to send out to students; these assignments can then be completed online on Overleaf and submitted back to you with a single click for marking and review.


The IT Division is providing Overleaf for FREE, get your Overleaf account today!


RELATED SITES

We’ve all heard the stories about major data breaches at some of the largest online businesses.  3 billion Yahoo customers had their usernames and passwords compromised leaving those users vulnerable to hackers. Target was breached in 2013, exposing the information of 41 million customers.

A strong password is no longer enough to protect you and your data. Multi Factor Authentication (MFA) provides a second layer of security beyond your username and password. Think of it this way: your username and password are “something you know.” MFA requires both “something you know” and “something you have.” At Berkeley Lab, the “something you have” is a physical token that will generate a unique one-time password (OTP). Under MFA, a hacker who has your credentials still can’t access your account, because they lack “the something you have.”

Berkeley Lab has implemented MFA protection for your Berkeley Lab Identity. As a computing best practice and to help protect you against credential theft, you can choose to add MFA protection for your Single-Sign-On (SSO) logins, such as Gmail, Google Calendar, Google Team Drive, LETS, HRIS, etc.

To adopt MFA for your account, follow these simple steps:

  1. Update your Notification Information at https://password.lbl.gov

  2. Set up Google Authenticator

  3. Get a YubiKey token by either

    1. submitting a ticket to help@lbl.gov
      -or-

    2. attending an IT workshop in your area

  4. Enable MFA by checking “Opt-in to MFA” at https://identity.lbl.gov/mfa/


Detailed instructions are available in the Multi Factor Authentication Instructions page.

For additional help, create a ticket by emailing help@lbl.gov.

Related Sites

Do you want to:

  1. Increase your computer security, and reduce the effort needed to keep it that way?

  2. Inventory and report potential computer software and hardware issues?

  3. Help find and track your computer assets?

BigFix can help! In fact, Berkeley Lab IT has BigFix deployed on over 4000 Windows, Mac and Linux systems across the Lab. We recommend that all employees install BigFix on all desktop and laptop systems at the Lab. To get started now, install BigFix from software.lbl.gov.

The single most important thing you can do to protect your system is to keep the operating system and all applications up to date with the latest patches. Hackers target computer running obsolete operating systems and applications, which have well-known and easily-attacked vulnerabilities. For example, if you are running an older web browser, email program, image viewer, instant messaging, or even media player, your system is susceptible to infection with no action on your part other than viewing a malicious site. By installing BigFix, you can be sure that your system will always be running the latest version of the operating system and the most commonly compromised applications. For more information, see https://commons.lbl.gov/display/itfaq/Patch+Management+Services.

BigFix is also used to detect and report on common issues with your system, including low disk space, vulnerable programs, and even failing hard drives. IT User Support can then proactively help you address these problems before disaster strikes! For example,

  • In October 2017, the popular system utility CCleaner was hacked, and malware was embedded into the newest updates. We were able to identify who had CCleaner installed, notify users of the vulnerability, and help them clean up their systems. For details, see https://commons.lbl.gov/display/itfaq/2017/10/12/CCleaner+Hacked.

  • In October 2017 Microsoft released a Windows patch that could cause a computer to fail boot. IT User Support was able to identify these systems, and worked with the users to ensure that reboots were done in a way that wouldn’t impact their work.

BigFix is also being used in the Lab’s current Wall-to-Wall inventory campaign! Any DOE-barcoded system running BigFix and on the LBL network can be automatically checked in to SunFlower, saving your property rep from having to manually scan the barcode. This pilot program is currently under development by the IT and CFO divisions.

For these and many other reasons, we encourage you to install BigFix on your computer systems. BigFix is available from software.lbl.gov.

If you want further information regarding BigFix or need help installing BigFix, enter a help ticket by clicking on the Request Help link below.

REQUEST HELP

 

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