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IT Spotlight


Hold on! Before you rush to upgrade, here are the things to do:

Once you go through the list and decide to upgrade

On February 24, 2021, smtp.lbl.gov was reconfigured as a CNAME alias that uses Google's SMTP relay service (smtp-relay.gmail.com) instead of being an on-the-hill host (131.243.228.39).

Any on-the-hill systems (ie having an LBL Class B or NERSC IP address) will still be allowed to relay unauthenticated via smtp.lbl.gov and do not need to change their outgoing/outbound SMTP settings.

This change will only be an issue for hosts that do NOT have a route to the Internet, due to either their networking configuration and/or firewall rules, or can only connect to an IP address, as opposed to a hostname.

More information about the SMTP relaying reconfiguration plan is at:
https://go.lbl.gov/smtpRelayChange

Releasing Big Sur Upgrade

Berkeley Lab IT will be releasing the block on Big Sur for macOS. IT initiated the block to address software incompatibilities, more specifically with the Lab’s anti-virus software Sophos. Those issues can now be resolved by upgrading your Sophos client with the latest version from our Sophos server. For further information and other related postings regarding Big Sur, see:

Installing Sophos on Big Sur Upgrade

Installing Sophos Central v10.0.2 on Big Sur with M1 chipset

What Works and Doesn't Work Running Big Sur and Latest Mac Hardware

Berkeley Lab IT did some recent software compatibility testing of Big Sur with common applications used at LBL. Tests run on a MacBook Pro 13” with new M1 chipset and macOS Big Sur 11.0.1. Results listed below:

Test Steps

Test Results

Downloaded Latest Chrome

Installed Chrome

Chrome prompts user to select between “Intel” or “M1”

Browser installed, no issue                                                                                                                                                                             

Downloaded Latest Firefox

Installed Firefox

No prompts presented to user, auto downloads compatible version corresponding to system

Downloaded Zoom version for M1 Macs

Installed Zoom

Zoom provides a specific installer for M1 systems

Download Link:

https://zoom.us/client/latest/Zoom.pkg?archType=arm64

This will install Zoom v.5.5.2

Downloaded MS Office 2019

Installed MS Office 2019

To run MS Office 2019 on M1 systems Rosetta 2 is required

DisplayLink Drivers (necessary for Dell D6000 Dock)

Release 1.2 supports M1 systems

Download Page:

https://www.displaylink.com/downloads/macos

Last reported known issue:

Screen rotation on Mac with Apple M1 chip is not supported on macOS Big Sur 11.0.1

Adobe Acrobat Pro DC

To run Acrobat Pro DC on M1 systems Rosetta 2 is required

Google Backup

Compatible

Google Drive File Stream

ALERT: As of 11/25/2020 Google notes that it does not yet support M1 systems, expected support Quarter 2/April 2021.

Google Sync

Compatible

Druva InSync

Version 6.8.2 supports M1 systems

Cisco VPN 4.9.05042

Installs on M1 systems, connects to LBL VPN, no issue reported

BigFix

Installs on M1 systems, no issue to report

VMWare Fusion

VMWare Fusion 12 Pro supports macOS Big Sur

Macs with M1 Silicon chips - VMWare no release date on compatibility with Fusion 12 Pro, this recent blog post from VMWare Communities shows users asking when plus mentions many challenges VMWare has to make VMWare Fusion 12 Pro work with M1 systems.

IT has created new videos to help you with:

If you would like to see a specific help video created, let us know!

Keep an eye on our IT Spotlight page for future announcements on new video tutorials!

IT has created new videos to help you with:

If you would like to see a specific help video created, let us know!

Keep an eye on our IT Spotlight page for future announcements on new video tutorials!

IT has created a new video to help you with:

If you would like to see a specific help video created, let us know!

Keep an eye on our IT Spotlight page for future announcements on new video tutorials!

IT has created a new video to help you with adding a printer for Windows.

You can find it on our FAQ page along with our written instructions here:

If you would like to see a specific help video created, let us know!

Keep an eye on our IT Spotlight page for future announcements on new video tutorials!

New Video Tutorials!

Announcing our new video tutorials to help you solve common computing questions!

You will begin to see videos listed in our FAQ pages. IT has created the following help videos to assist you:


If you would like to see a specific help video created, let us know!

Keep an eye on this IT Spotlight page for future announcements on new video tutorials!


During the 2019 Wall-to-Wall inventory campaign, a collaboration pilot program between IT and Berkeley Lab Property Management used and implemented BigFix to certify the existence of DOE tagged assets. Any DOE-barcoded system running BigFix on LBL's network was automatically verified for inventory purposes, without the barcode being scanned.  This saved tremendous time for property reps and staff normally spent digging through closets and desk drawers for missing laptops. Over 3500 DOE assets were accounted for in BigFix.  


Since 2019, BigFix has now scanned over 5000 DOE assets.  Given the current COVID-19 pandemic and the Shelter-In-Place (SIP), the need for BigFix has become more crucial than ever for inventory tracking. The lab has implemented safety rules to minimize exposure to COVID-19, and many lab employees are working remotely, making tracking and scanning of inventory more difficult and challenging.


The use of BigFix during the 2019 Wall-to-Wall inventory was a successful outcome; let's make the 2021 Asset Inventory campaign even better. 

Feel free to reach out to IT if you have any questions. You can contact our IT support staff by:

Your upgrade to macOS Big Sur has been blocked for now.

Apple has recently released their newest operating system, Big Sur. We would like to caution our users to be careful before installing this upgrade, see MacOS Big Sur compatibility: Find out if your device will work with the new OS and macOS 11.0 Big Sur: The Ars Technica review

IT recommends NOT upgrading at this time. Currently there are Berkeley Lab enterprise applications that may not work, such as Sophos, VPN, and Zoom. There are some known issues with some Adobe products. Note all 32-bit applications are not compatible with Big Sur. 

If you have BigFix installed, Berkeley Lab IT will be blocking the upgrade at this time until compatibility issues are addressed. If you attempt to install Big Sur, a pop-up browser window will open to this article.

If you choose to upgrade, please address the following:

  • Is your computer compatible?

  • Are all your peripheral devices compatible?

  • Is all your installed software compatible?

  • Do you have the installers for that software, if you need to reinstall?

  • If you do upgrade, do you have a full backup of your computer?

Feel free to reach out to IT if you have any questions. You can contact our support staff by:

The Druva inSync service will be changing effective January 1, 2021. To maintain the current service model and pricing of $57 annually, the data volume allowed to be backed up will be limited to a total data volume of 1TB per user. For users that exceed 1 TB of data volume being backed up, the annual cost will increase to $642. You will still be able to backup up to 10 devices. 

To avoid this increase in cost, we recommend you move your data to the enterprise storage solution, Google Drive using either Google Drive File Stream or Google Backup and Sync. If you use either option, then you must uncheck in your Druva inSync backup account the local file folder Google Drive to avoid backing up this data to Druva. This will prevent you from going over the 1TB limit.

Once your data has been moved, notify our Druva inSync Team so we can remove your old snapshots to reduce your backup size below 1TB. 

If you would prefer assistance to move your data or set up either Google solutions, you can simply reply to this email and a help ticket will be generated. You can also contact the Help Desk by chat at go.lbl.gov/itchat.

Apple has recently released their newest operating system, Big Sur. We would like to caution our users to be careful before installing this upgrade, see MacOS Big Sur compatibility: Find out if your device will work with the new OS. These are the questions you need to ask yourself before leaping:

  • Is your computer compatible?

  • Are all your peripheral devices compatible?

  • Is all your installed software compatible?

  • Do you have the installers for that software, if you need to reinstall?

IT recommends not upgrading at this time. Note all 32-bit applications are not compatible with Big Sur. Additionally both Sophos version 9.9.7 and Spirion are both not compatible at this time. There are also some known issues with some Adobe products. 

If you do upgrade make sure to backup your computer before installing.

Feel free to reach out to IT if you have any questions. You can contact our support staff by:

Update Chrome Now


In October, Google confirmed a serious Chrome security issue. This security vulnerability is a memory management error that can enable the execution of malicious code on a user’s computer, see Google reveals Chrome zero-day active attacks

IT recommends that users immediately update Chrome by restarting it. Users should verify they are running at least version 86.0.4240.111. The current version is 86.0.4240.111. For your reference Google provides Chrome update instructions here.

Thanks to BigFix, the IT Workstation Support Group will be distributing a communication to users who still have the vulnerability. If you wish to receive proactive communications regarding the health of your computer, you can Download BigFix and install it. If you have further questions about BigFix, please Request Help.

Berkeley Lab IT has released Microsoft’s latest updates for Windows 10, which contains patches for critical security vulnerabilities. One of these, CVE-2020-16898, has been identified by the Cyber Security group as a mandatory update. As such, all Windows 10 systems at the Lab MUST be updated and may be blocked from the network if they are out of compliance.

  • If you get a Reboot Reminder from BigFix, it means that Windows is attempting to install updates, and needs to be restarted to complete the process. Your system will remain vulnerable until the reboot is completed.

  • For systems that are not getting automatically updated, BigFix will prompt you to install the updates directly from our BigFix server. If you get a BigFix patch notification, you will need to take recommended actions in order to protect your system. BigFix will reboot your system upon completion.

Please note that systems that are enrolled in BigFix Passive Management Mode will not be patched or rebooted by BigFix, and users are responsible for installing required updates by running Windows Update.  For information regarding Windows Update, see Microsoft’s site, Update Windows 10.

Thanks to Windows Server Update Service (WSUS)Windows Reboot Reminders, and BigFix, IT User Support is able to identify vulnerable software running on LBL systems. If you wish to receive proactive communications regarding the health of your computer, you can Download BigFix and install it. If you have further questions about BigFix, please Request Help.

Reminder: always keep your operating system up to date, your applications patched, and your system rebooted at least once a week! Follow IT Best Practices to ensure computer health.

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If you need to contribute to the IT FAQ's and find you do not have permission, contact the Help Desk and ask that you be added to the Commons faq editors group