Blog from November, 2020


During the 2019 Wall-to-Wall inventory campaign, a collaboration pilot program between IT and Berkeley Lab Property Management used and implemented BigFix to certify the existence of DOE tagged assets. Any DOE-barcoded system running BigFix on LBL's network was automatically verified for inventory purposes, without the barcode being scanned.  This saved tremendous time for property reps and staff normally spent digging through closets and desk drawers for missing laptops. Over 3500 DOE assets were accounted for in BigFix.  


Since 2019, BigFix has now scanned over 5000 DOE assets.  Given the current COVID-19 pandemic and the Shelter-In-Place (SIP), the need for BigFix has become more crucial than ever for inventory tracking. The lab has implemented safety rules to minimize exposure to COVID-19, and many lab employees are working remotely, making tracking and scanning of inventory more difficult and challenging.


The use of BigFix during the 2019 Wall-to-Wall inventory was a successful outcome; let's make the 2021 Asset Inventory campaign even better. 

Feel free to reach out to IT if you have any questions. You can contact our IT support staff by:

Your upgrade to macOS Big Sur has been blocked for now.

Apple has recently released their newest operating system, Big Sur. We would like to caution our users to be careful before installing this upgrade, see MacOS Big Sur compatibility: Find out if your device will work with the new OS and macOS 11.0 Big Sur: The Ars Technica review

IT recommends NOT upgrading at this time. Currently there are Berkeley Lab enterprise applications that may not work, such as Sophos, VPN, and Zoom. There are some known issues with some Adobe products. Note all 32-bit applications are not compatible with Big Sur. 

If you have BigFix installed, Berkeley Lab IT will be blocking the upgrade at this time until compatibility issues are addressed. If you attempt to install Big Sur, a pop-up browser window will open to this article.

If you choose to upgrade, please address the following:

  • Is your computer compatible?

  • Are all your peripheral devices compatible?

  • Is all your installed software compatible?

  • Do you have the installers for that software, if you need to reinstall?

  • If you do upgrade, do you have a full backup of your computer?

Feel free to reach out to IT if you have any questions. You can contact our support staff by:

The Druva inSync service will be changing effective January 1, 2021. To maintain the current service model and pricing of $57 annually, the data volume allowed to be backed up will be limited to a total data volume of 1TB per user. For users that exceed 1 TB of data volume being backed up, the annual cost will increase to $642. You will still be able to backup up to 10 devices. 

To avoid this increase in cost, we recommend you move your data to the enterprise storage solution, Google Drive using either Google Drive File Stream or Google Backup and Sync. If you use either option, then you must uncheck in your Druva inSync backup account the local file folder Google Drive to avoid backing up this data to Druva. This will prevent you from going over the 1TB limit.

Once your data has been moved, notify our Druva inSync Team so we can remove your old snapshots to reduce your backup size below 1TB. 

If you would prefer assistance to move your data or set up either Google solutions, you can simply reply to this email and a help ticket will be generated. You can also contact the Help Desk by chat at go.lbl.gov/itchat.

Apple has recently released their newest operating system, Big Sur. We would like to caution our users to be careful before installing this upgrade, see MacOS Big Sur compatibility: Find out if your device will work with the new OS. These are the questions you need to ask yourself before leaping:

  • Is your computer compatible?

  • Are all your peripheral devices compatible?

  • Is all your installed software compatible?

  • Do you have the installers for that software, if you need to reinstall?

IT recommends not upgrading at this time. Note all 32-bit applications are not compatible with Big Sur. Additionally both Sophos version 9.9.7 and Spirion are both not compatible at this time. There are also some known issues with some Adobe products. 

If you do upgrade make sure to backup your computer before installing.

Feel free to reach out to IT if you have any questions. You can contact our support staff by:

Was this site useful for you? Do you have any feedback or suggestions? Please click here to send your comments about this FAQ to IT.