Blog from November, 2019

IT Workstation Support has catalogued the recent issues users have encountered when upgrading their system to the latest macOS Catalina. They are:

  • 32-bit applications will not run on Catalina, see table below

Top 10 32-bit Applications in-use

Name

Quantity

Cisco VPN

277

Microsoft Word, what version?

163

Microsoft Excel, what version?

116

Microsoft Powerpoint, what version?

93

Identity Finder

79

mdworker32 (Office365 process)

65

Adobe Acrobat XI Pro (This software is out of compliance and must be upgraded to the subscription version, see Adobe Acrobat Pro DC)

64

Carbonite (This software is no longer the Lab’s enterprise backup software, see Druva inSync)

29

Adobe Application Manager

28

TextWrangler

28

  • Applications will request proper permissions to run

Application

Solution

Chrome Attachments

  1. Open System Preferences > Security & Privacy > Full Disk Access 

  2. Add Chrome

Chrome Remote Desktop

https://support.google.com/chrome/thread/16263096?hl=en

DisplayLink

Download and install latest driver (beta release), https://www.displaylink.com/downloads/macos

Druva inSync

  1. Open System Preferences > Security & Privacy > Full Disk Access 

  2. Add Druva inSync

Sophos

https://community.sophos.com/kb/en-us/134552#How%20to%20correct%20issues

Toshiba copiers fail to print with a “filter failed” error message

  1. Remove print object

  2. Download latest Toshiba drivers

  3. Right-click and install new Toshiba drivers, this will install in an elevated privileged mode

Zoom

On Mac OS 10.15 Catalina, you need to allow Zoom access to Screen Recording to share your screen. 

  1. Open System Preferences > Security & Privacy > Privacy > Screen Recording

  2. Check the option for zoom.us


As with any major operating system upgrade, users should always do the following:

  1. Perform a hardware assessment and check for compatibility

    1. Mac compatibility list - see https://support.apple.com/en-us/HT210222

    2. User must check with the hardware vendor for any external equipment

  2. Perform a software assessment and check for compatibility - users can check https://roaringapps.com/ for software compatibility

  3. Ensure you have all software licensing information if you need to reinstall software

  4. Perform a data assessment and backup all data

  5. Perform upgrade in place or from scratch

If you upgrade to macOS Catalina and something stops working, contact IT User Support at x4357 or email to help@@lbl.gov and we will be glad to help.

December 9th, the beginning of MFA enforcement for all staff, affiliates, and contractors is quickly approaching.


All LBL users must activate MFA for their Berkeley Lab enterprise accounts by this date, or risk losing access to email, LETS, and all other services protected by their Berkeley Lab Identity.


Visit go.lbl.gov/mfa to get started today.

As of Oct 17, 2019 Workstation Support is under guidance from LBL cybersecurity to remove CCleaner from all Lab systems.

Computers that have BigFix (Active Mode) installed will have a pop-up appear informing the user of the action and provide a button to click for easy uninstallation.

We are looking at other options to handle the functions that CCleaner provides, but in the short term, we need to remove it from all Lab systems. Workstation Support will be removing CCleaner beginning Friday, Nov 1, 2019.

Additionally, the free version of CCleaner cannot legally be installed on Laboratory computers.

CCleaner can be removed either via BigFix or via the Windows standard "Add and Remove" programs menu.

If you don't have BigFix installed on your system please see our IT Software Download Page at https://software.lbl.gov/.

If you need help removing CCleaner please contact the Help Desk at xHELP (x4357).

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