Blog from November, 2019

IT Workstation Support has catalogued the recent issues users have encountered when upgrading their system to the latest macOS Catalina. They are:

  • 32-bit applications will not run on Catalina, see table below

Top 10 32-bit Applications in-use



Cisco VPN


Microsoft Word, what version?


Microsoft Excel, what version?


Microsoft Powerpoint, what version?


Identity Finder


mdworker32 (Office365 process)


Adobe Acrobat XI Pro (This software is out of compliance and must be upgraded to the subscription version, see Adobe Acrobat Pro DC)


Carbonite (This software is no longer the Lab’s enterprise backup software, see Druva inSync)


Adobe Application Manager




  • Applications will request proper permissions to run



Chrome Attachments

  1. Open System Preferences > Security & Privacy > Full Disk Access 

  2. Add Chrome

Chrome Remote Desktop


Download and install latest driver (beta release),

Druva inSync

  1. Open System Preferences > Security & Privacy > Full Disk Access 

  2. Add Druva inSync


Toshiba copiers fail to print with a “filter failed” error message

  1. Remove print object

  2. Download latest Toshiba drivers (

  3. Right-click and install new Toshiba drivers, this will install in an elevated privileged mode


On Mac OS 10.15 Catalina, you need to allow Zoom access to Screen Recording to share your screen. 

  1. Open System Preferences > Security & Privacy > Privacy > Screen Recording

  2. Check the option for

As with any major operating system upgrade, users should always do the following:

  1. Perform a hardware assessment and check for compatibility

    1. Mac compatibility list - see

    2. User must check with the hardware vendor for any external equipment

  2. Perform a software assessment and check for compatibility - users can check for software compatibility

  3. Ensure you have all software licensing information if you need to reinstall software

  4. Perform a data assessment and backup all data

  5. Perform upgrade in place or from scratch

If you upgrade to macOS Catalina and something stops working, contact IT User Support at x4357 or email to [email protected] and we will be glad to help.

December 9th, the beginning of MFA enforcement for all staff, affiliates, and contractors is quickly approaching.

All LBL users must activate MFA for their Berkeley Lab enterprise accounts by this date, or risk losing access to email, LETS, and all other services protected by their Berkeley Lab Identity.

Visit to get started today.

As of Oct 17, 2019 Workstation Support is under guidance from LBL cybersecurity to remove CCleaner from all Lab systems.

Computers that have BigFix (Active Mode) installed will have a pop-up appear informing the user of the action and provide a button to click for easy uninstallation.

We are looking at other options to handle the functions that CCleaner provides, but in the short term, we need to remove it from all Lab systems. Workstation Support will be removing CCleaner beginning Friday, Nov 1, 2019.

Additionally, the free version of CCleaner cannot legally be installed on Laboratory computers.

CCleaner can be removed either via BigFix or via the Windows standard "Add and Remove" programs menu.

If you don't have BigFix installed on your system please see our IT Software Download Page at

If you need help removing CCleaner please contact the Help Desk at xHELP (x4357).


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